AutoNation Toyota Irvine - Service Center

Substandard service, left oil filler cap off my 2021 Rav4 Prime, have oil spray inside engine bay smells like burnt oil. This is not the first time about 5 years ago they left my oil filter lose on my 2007 T Prime, have oil spray inside engine bay smells like burnt oil. This is not the first time about 5 years ago they left my oil filter lose on my 2007 Tacoma got oil all over engine bay and driveway. More

James was awesome to work with. He went over all aspects of my service and set the wsit time expectation. Car was delivered back to me earlier than expected. And all the service tec He went over all aspects of my service and set the wsit time expectation. Car was delivered back to me earlier than expected. And all the service techs are awesome! More

My presence was acknowledged when I arrived and was assigned an advisor right away. Service plan was discussed.and agreed upon. Waiting time was just my issue. assigned an advisor right away. Service plan was discussed.and agreed upon. Waiting time was just my issue. More

I could not have been more impressed with my service, from Oscar who checked me in, he explained everything in a way I could understand and answered my questions to the shuttle driver who was very pleasa from Oscar who checked me in, he explained everything in a way I could understand and answered my questions to the shuttle driver who was very pleasant. I think the service has improved. More

I have received good customer service here. They are friendly and responsive. I was able to get my car worked on without an appointment for an urgent matter. They are friendly and responsive. I was able to get my car worked on without an appointment for an urgent matter. More

I called to make the appointment. When I arrived my service manager met me. I waited in the room for 25 minutes and it was done. The tech also sent pictures during the process showing When I arrived my service manager met me. I waited in the room for 25 minutes and it was done. The tech also sent pictures during the process showing brake pad thickness and a general narrative of the service. Quick fast painless!! More

Amanda was great ! ! Went in with an appointment and met with her very soon after I arrived. It was for a 1 year service, and before the promised time, she already cal ! Went in with an appointment and met with her very soon after I arrived. It was for a 1 year service, and before the promised time, she already called and told me it was ready, and arranged car to pick me up to go back to the dealer. More

When I made an appointment for the service, I noticed that I hear a strange crunch in the suspension that appeared 4 months after the purchase. After the service, they told me that this is a normal sound that I hear a strange crunch in the suspension that appeared 4 months after the purchase. After the service, they told me that this is a normal sound. But I am sure that there is a technical problem that has not been solved. More

Israr was super helpful and friendly! The service department got my car done within 2 hours as promised and the shuttle service went out of their way to get me to work when I dropped off The service department got my car done within 2 hours as promised and the shuttle service went out of their way to get me to work when I dropped off my car. Highly recommend! More

Check in was easy & smooth. Service Advisor Tony was prompt and informed. Plus, he kept me updated with the vehicle status throughout. I was able to pay the invoice online, prio Service Advisor Tony was prompt and informed. Plus, he kept me updated with the vehicle status throughout. I was able to pay the invoice online, prior to pickup, which saved even more time. Plus, it's always nice to have my truck serviced at a dealership with factory trained and ASE-certified technicians. More