AutoNation Toyota Irvine - Service Center

Joel was exceptional in assisting us through a complex process of repairs, offering consistent input, guidance and support. process of repairs, offering consistent input, guidance and support. More

Joel was fantastic, fast service and attentive. I bought my truck here and their service has been great so far. Joel broke down exactly what I needed to look into and made the process easy. I bought my truck here and their service has been great so far. Joel broke down exactly what I needed to look into and made the process easy. More

Joel Avila was great no xxxxxxxxx, I deal with him only thank you Joel!!!!! thank you Joel!!!!! More

Great service. ..but at the expected dealer pricing. The service writer was very good as he kept me informed on the status of a severely backordered part. ..but at the expected dealer pricing. The service writer was very good as he kept me informed on the status of a severely backordered part. More

A surprisingly great experience from a big box auto dealership. I guess I shouldn't say surprisingly as I'm on my second vehicle from them, it's the individual people that make this place work so well dealership. I guess I shouldn't say surprisingly as I'm on my second vehicle from them, it's the individual people that make this place work so well for me, even my past sales guys were really cool and fair people to do with, thanks MO (closer dude not so much) Oscar my service writer was knowledgeable, friendly and honest, the porters and other service writer who cashed me out while Oscar was in the shop where competent and friendly. I'll likely buy my next car from them More

"Outstanding car service experience at Toyota of Irvine, prompt and professional with excellent customer care." prompt and professional with excellent customer care." More

In the past, I have received great service form this dealer. My complaint is with the person who did the work. I brought the car in for an oil change only. I said no to all the other upcharge items si dealer. My complaint is with the person who did the work. I brought the car in for an oil change only. I said no to all the other upcharge items since the car had only been driven for a little over 2,000 miles since the last oil change which was 9 months before. It was nice to receive a video showing me what a wonderful job the tech had done and all the things that were good with the car. Except for the cabin filter. In the video, he showed the filter with many small leaves from the tree which was growing near the car. He said the filter should be changed. The video ended. I was wondering what he did to the filter before he placed it back in the compartment. Today I opened the compartment and found the filter still had all the small leaves from the video. I turned it over and gently hit the ground with it and all the leaves fell out. Nothing left in the filter. I replaced it and closed all of the covers. That is poor customer service. They were upset that I said no to the upcharges in the beginning which included the cabin filter and they decided the poor customer service was the proper way to handle the situation. I was going to give 5 stars until I checked the filter my self. Three stars was a gift. Good customer service would have been to show the tech gently hitting the ground with the filter as I had done and suggesting that when I return (10 months and 2000 miles) I should replace the filter. More

I brought my 2019 4Runner in for a standard 30K service. Manny (Service Advisor) and Arturo (Technician) went above and beyond good service. It was GREAT! They gave me an honest assessment of what my car ne Manny (Service Advisor) and Arturo (Technician) went above and beyond good service. It was GREAT! They gave me an honest assessment of what my car needed in a detailed description. I checked all the work that was done on the 4Runner and it was spot on. Even the simple things, like wheel not torque, were perfect! I couldn't be happier with the service and professionalism of this service department. Thank you for a job well done! More

Oscar really helped me out with my car. He was really kind and patient, even the problem ended up being something really simple. Will definitively return when my car needs maintenance or if He was really kind and patient, even the problem ended up being something really simple. Will definitively return when my car needs maintenance or if anything pops up in the future. More

Great customer service and good place to wait. With a reservation your wait time is less With a reservation your wait time is less More