AutoNation Toyota Irvine - Service Center
Irvine, CA
1,019 Reviews of AutoNation Toyota Irvine - Service Center
James did a good job listening to all of my concerns. Finally, someone that does what he says he will do. Kept me in the loop by texting me constantly Finally, someone that does what he says he will do. Kept me in the loop by texting me constantly More
Great service! Every time I take my car for service they listen to my requests, questions and take care of them. Making an appointment is easy and fast. I am gratef Every time I take my car for service they listen to my requests, questions and take care of them. Making an appointment is easy and fast. I am grateful for their customer service. More
I made an error. After making and confirming an appointment, I became confused on the date and showed up one day early. They graciously worked me in rather than hav After making and confirming an appointment, I became confused on the date and showed up one day early. They graciously worked me in rather than have me return the next day, which I offered to do. The service area is clean and the staff are very courteous. Amanda was efficient at transferring my services from the original appointment. Shuttle drivers from and back to the dealership were very courteous timely. The reason I am not giving 5 stars is because, as every dealership seems to do, they work to sell additional services as they are doing the agreed upon work. I would much rather see pictures justifying what they propose and make a decision to include the recommended services during the next visit. Of course, if they find something that is imperative to fix immediately, I will have them do it during the current visit. I would still want to see pictures justifying the need to have the work done prior to approving. Overall, though, AutoNation is a very professional dealership to deal with. More