AutoNation Toyota Irvine - Service Center

I arrived for my 35K check-up on my 2017 Prius Prime. After 2 hours, all had been checked for a minor charge as I was given discounts from mailed coupons. I was also told I need a new small battery. I After 2 hours, all had been checked for a minor charge as I was given discounts from mailed coupons. I was also told I need a new small battery. I had to leave for an appt, so I left but will return within the next two weeks for that appt. Sitting in the lounge is comfortable and there is free water. The popcorn was not so good! Sitting with my Service Advisor before the work begins and then signing and paying afterwards is always quick and efficient. I feel well cared for at this dealership. Gilbert even found an earring I lost under my driver's seat! More

I just moved to Irvine recently and needed 25k services. I went to this dealership. I am happy because they did their job very fast and employees were very respectful. Thank you I went to this dealership. I am happy because they did their job very fast and employees were very respectful. Thank you More

They held my truck for 4 days making repairs and tried to return it to me with sensor lights on that weren't there before. return it to me with sensor lights on that weren't there before. More

I went to get an oil change and replace two front tires. Initially, the salesperson said they didn't have the tires in stock, but later called to say they did. After picking up my car, I noticed a noise com Initially, the salesperson said they didn't have the tires in stock, but later called to say they did. After picking up my car, I noticed a noise coming from the right front tire. Upon inspection, I found that the two new tires had a very poor appearance with many rough edges and imperfections, not resembling genuine products. Additionally, there was excessive lubricant used during tire installation. I had to return to the dealership, and they confirmed a serious quality issue with the right tire. I was lucky not to experience a blowout on the highway. The dealership agreed to replace the right tire but refused to replace the other one. Furthermore, the new tire they provided, while the same brand, looked entirely different. I didn't feel safe using these subpar tires, so I had to replace left tire myself at Costco. More

Manny my service advisor and Steven the tech were understanding of my trucks needs and had my back to me in a few hours. Your the best Manny. understanding of my trucks needs and had my back to me in a few hours. Your the best Manny. More

I made an online appointment and was helped immediately upon my arrival. All the charges and services were fully explained beforehand. upon my arrival. All the charges and services were fully explained beforehand. More

They ripped me off they recommended services that were not necessary. They did not do a good job on what they did. not necessary. They did not do a good job on what they did. More

My service rep Victoria was professional and cheerful, clearly explaining the procedure and timeline. My car was ready as scheduled. clearly explaining the procedure and timeline. My car was ready as scheduled. More

The employee of the dealership very professional and respectful. Reasonable waiting time. Israr was so helpful. respectful. Reasonable waiting time. Israr was so helpful. More

The waiting area is clean and tidy, with light refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the v refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the video of the work to be done with estimate provided. It's easier for customers to understand. More