AutoNation Toyota Irvine - Service Center

I made a 9:15AM oil change appointment. I got there on time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours whe time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours when I had made an appointment, and I was told "We've checked in 100 cars already this morning and they all have appointments". I decided to leave and it took them 15 minutes to return my unserviced truck to me. More

They couldn't find the problem and told us we were lying because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever returned phone calls. More

Watch the service writers! They will sell you services you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; they don't have time to listen to valid complaints. This is the most convenient dealership to me, but they won't be seeing any more of my money! Don't be fooled by their slick attitude, if they can get away with it, they'll take your money and do the bare minimum for it. More

My little sister took in her Brand new Scion Xa with less than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her car needs a service and rotate the tires (tires were like brand new, she barely drove the car), gave her the discount for the free oil change and still charged her over $24 for just rotating tires? Are they ripping my sister off because she is a young adult right out of high school? Plus, instead of correcting the steering wheel not being straight while the car drives straight when it's brand new, now the steering wheel and alignment are both worse than before after they touched it. Charged $24 for tire rotation and with no car wash? All other dealers near by gave oil change without discount at $24.95 (V6) and gave a car wash. What's going on??? More

I was happy when I originally purchased my car at Power Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both the workers and managers have no ability to communicate or take responsibility for mistakes. I would eagerly steer anyone away from dealing with these people. More