AutoNation Toyota Irvine - Service Center

Horrible and dishonest service We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better t We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better that the dealer. Wrong!!! Originally we had to be the transmission and engine oil change which did cost us $500. Then they told us that the battery cable was also corroded so we changed that as well. They gave us the green light on everything else. In the next day the the stopped completely in middle of the road. Found out the battery was dead. So we purchased the batter. Couple of days later the battery light came on and now the alternates is bad. Coincidence? I think not. When you put too much load on the battery during the test you can actually damage the batter and the cell in the alternator. Now they are asking for another $700 for service. Disgusted with this dishonest dealer. More

Please Make Your Complaint Count! cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about their service department to BAR and to court if I have to. BAR does not know there are so many complaints out there about this business, because they are not hearing them! I think few people know about the Bureau of Automotive Repair (State of California Consumer Affairs). Better Business Bureau gives this business a D-! In my experience, Autonation's business practice is to steal from as many customers as they think they can get away with! More

Service Center Damage Brand New Corolla Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried c Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried covered up. I was shock that nerve touch up paint and left hub caps loose fall off while driving . I heard in service dept that a customers fell off "oh yeah those never stay on" You have purchase a whole four pack from Toyota. They also didn't hand me my keys when my car was ready or tell where to find it. I had demand my keys back. Toyota corp could verify general mgr contacted me . The dealer I brought Toyota sold me a bran dnew car damage! xxxx! More

They damage your car where you can not see Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took it in for. More

Watch the service advisors/techs Be careful and know your service history before going to this dealer. They will try to recommend service that is not needed. Shame on you!! Be careful and know your service history before going to this dealer. They will try to recommend service that is not needed. Shame on you!! More

Beware -- Service will try to rip you off This is a review of the Service department. I had a very pleasant buying experience and got a good deal, but they will never see me again because thei This is a review of the Service department. I had a very pleasant buying experience and got a good deal, but they will never see me again because their shop tried to soak me. Be warned. We have a nearly new Sienna Limited with 2,700 miles. We ended up with the tailgate ("rear door") misaligned because we tried to hold it shut as it was opening. AutoNation wanted to put on a whole new tailgate -- paint a new panel, take the whole thing apart, and put it back together! They proposed to charge me thousands of dollars and keep it in the shop for a week. Caliber Collision fixed it in a day for $182. When I was buying the car, I asked the salesperson why they beat every other dealer's price. They said they make it back in service. Now I know how they do that! Don't trust them! More

Bad service overall Do not buy or bring your Toyota for service at this dealership. They only care about getting your money. I have a 2009 Venza purchased from this deale Do not buy or bring your Toyota for service at this dealership. They only care about getting your money. I have a 2009 Venza purchased from this dealership, and all maintenance done here as well. This model Venza had many issues, with the Check Engine Light (CEL) coming on a lot of times. I brought the car in for the CEL in August 2014, and was diagnosed with needing to replace the stop lamp switch (which was already replaced before as part of a recall) and replace the O2 sensor. A week later, the CEL came back on! The mileage at that time was 58784 mi. Due to busy schedule, I wasn't able to go back to this dealership right away. The CEL came on and off, so I thought maybe it was only a false alarm. Finally, I brought the car in to complain about the CEL; this was almost 2 months after the last service. The mileage at this time was 60210 mi, which meant it was 210 miles over the powertrain warranty. Also, it was over by 3 months from the 60-month powertrain warranty. The service advisor offered free diagnosis, since it hasn't been that long since the last service for what seemed like the same CEL issue. I was told that the codes for the new CEL pointed to failed coils, and I was looking at around $500 to get it fixed. But alas! They spent an hour or two trying to find the defective coil, but it turned out that wasn't the issue! The service advisor told me they had to run more tests and I had to leave the car (it was a Saturday); I was offered a compact courtesy vehicle in place of my crossover SUV. The following Tuesday, I was told about unbalanced pressure which could mean defective piston or engine. What?! Service advisor already made some calls including to the mothership. Since I was over the powertrain warranty (by a mere 210 mi. and 3 months), Toyota Corp said that they will cover the parts (either the pistons or the engine) if I would pay the labor. Ok great! Not really, because labor would cost either $2200 (if replacing engine) or $2300 (if replacing just the piston rings and gasket)! xxx!!! But if I decided to not pursue the repair, I would still be charged for all the diagnostics performed, which according to the service advisor was about 7 hours of labor. At about $150/hour, that is still a fortune! I felt like I'm trapped, and had no recourse but to authorize the work. Immediately after authorizing the work, I called Toyota's 1-800 number to beg for my case. I was told that if the district was already consulted by the dealership, that the decision was likely final. Great! So Tuesday and Wednesday came for more troubleshooting. I was still hoping that the engine would just be replaced to make it worthwhile to spend $2200. But Thursday came the bad news. Only the piston rings and gasket were going to be replaced. Finally, on Tuesday night, the car was ready and I eventually picked it up Wednesday. So it took 11 days for me to get back my car. Toyota and Autonation Irvine don't care about keeping their customers. Because if they did, they should have covered the cost of all the labor. A Toyota that had a near-replacement of the engine at 60k miles, that's almost unheard of. In hindsight, I should have brought this car to Culver Toyota. I have an insider at Culver Toyota who echoed my sentiment, and said that Culver would have covered the labor if I brought it there. Autonation Irvine just didn't care! And oh yeah, just to give you more examples of the exemplary service of Autonation Irvine... The technician lost my key for the wheel locks, and he didn't bother changing back the dash clock after the battery was disconnected. And smudge marks all over my beige leather seats. Add me to the list of former Toyota owners. Never again. I have 2 young kids and care too much for their safety. I won't gamble their safety on this Venza whose engine has been torn apart and put back by God knows how qualified their techs are. I thought Toyota stood for quality. That was a big mistake. More

I took my Prius here to get an oil change after getting a coupon in the mail for a discount. After leaving the dealership and making another stop for groceries, a warning light came on. I took the car back t coupon in the mail for a discount. After leaving the dealership and making another stop for groceries, a warning light came on. I took the car back to Power Toyota. First they claimed I had put diesel in my car instead of unleaded gas. They said they would drain the tank the next morning because it was almost closing time. I then found out the station I had bought gas from did not even sell diesel! Angry with Power Toyota's incorrect diagnosis, I called the next morning when they suddenly changed the diagnosis to an electrical problem that would cost over $600 to fix. I was about to pay them the money to fix it until I read another review online where someone had a similar problem with oil change then warning light from this SAME dealership. I decided I would not let them touch my car. I picked it up the next day, and mysteriously the warning light had disappeared. My car is running perfectly and continues to have no problems 1 month later. I will never take my car to this dishonest dealership again for service. More

I had been taking my wife's Sienna there for several years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend repla years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend replace the gaskets. The next few times in, I was told that he had missed a gasket and it was still leaking. Not seeing any evidence, I ignored their adice. Last time in, I was told that there is a major leak and that the timing belt was drenched in oil and also needed replacing. Their estimate for the work $1,500. I had my mechanic look into this, no sign of any leak, and the timing belt was bone dry. I will not be going back. More

For the same problem I visited the dealership service center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyot center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyota Corolla, my feelings is that the dealership probably ignoring the cause becuse I have becuse a less expensive car compare to other cars. I am disappointed becuse I did not hear from the service center. More