AutoNation Toyota Irvine - Service Center

Tom Kolb is a Superstar. You need to have more Service Reps like him. Reps like him. More

Made mistake of going for service, had rep called Donald Moreno one of the lazier people I have ever dealt with. Does not answer phone there is no service manager during the week at this location. Try to l Moreno one of the lazier people I have ever dealt with. Does not answer phone there is no service manager during the week at this location. Try to leave message to check status of car that has been there more than a day and you are at the mercy of who ever wants to call you. There is no service coordination or manager. When I did get in touch after days was tried to upsell over $700 to replace hoses that took me 10 minutes and about $17 to replace myself. This place is a rip off up sell and has zero accountability. On top of that when you goto pick up for your car you have to wait for the same lazy person to get back to their desk to take your money!! There is no cashier. Goto Toyota of Orange they have superior ownership and management over this place. They even tried to lie and way car battery is dead and replace when it was not. Zero management zero quality control zero value. Would never never never make mistake of using auto nation for service again. Such a rip off. Even after getting car back aver over $700 bill the check engine light is still on no explanation!! So mad so disappointing such a rip off. Donald Moreno was the worst rep and tried to rip me off even further so mad the upsell they demand of these no nothing sales reps Dare management to try to PR this one!!! More

This Toyota service department is by far the best one around in my opinion. Super friendly, professional, and honest. Always very straightforward with what service your car needs right now and what it around in my opinion. Super friendly, professional, and honest. Always very straightforward with what service your car needs right now and what it will need in the future. I wouldn’t take my Toyota anywhere else. More

The service was very quick. I was acknowledged that I was there for my car being serviced. was there for my car being serviced. More

Bait and switch. AutoNation sold me a warranty saying it covers car issues. Mechanics pushed issues to Toyota. Denied. No AutoNation response via phone now. covers car issues. Mechanics pushed issues to Toyota. Denied. No AutoNation response via phone now. More

Our truck is a Toyota Tacoma 4x4 not a 4 runner as you listed in your review request so that’s not good not knowing the car you serviced. Work done acceptable listed in your review request so that’s not good not knowing the car you serviced. Work done acceptable More

I've been having my well-worn Acura MDX serviced here for several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is my favorite Service Advisor, so I seek her out when possible. Thanks Friends! More

Great customer service and does not up sale you. Makes sure your car is safe before leaving the lot. Thank you for everything. I'm grateful. sure your car is safe before leaving the lot. Thank you for everything. I'm grateful. More

Very long wait for intake, nearly 1 hour. Service representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of thes representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of these items and the cost/benefit before I sit down to negotiate. Payment was online only. Still enjoy the complimentary shuttle ride and car wash though. More

Why after you say that all I can afford right now would you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. More