AutoNation Toyota Irvine - Service Center

I had been taking my wife's Sienna there for several years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend repla years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend replace the gaskets. The next few times in, I was told that he had missed a gasket and it was still leaking. Not seeing any evidence, I ignored their adice. Last time in, I was told that there is a major leak and that the timing belt was drenched in oil and also needed replacing. Their estimate for the work $1,500. I had my mechanic look into this, no sign of any leak, and the timing belt was bone dry. I will not be going back. More

For the same problem I visited the dealership service center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyot center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyota Corolla, my feelings is that the dealership probably ignoring the cause becuse I have becuse a less expensive car compare to other cars. I am disappointed becuse I did not hear from the service center. More

I have a Toyota Corolla 2009,(had a good one) and I am staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds of checks for 10000 miles. I had 2 additional issues, as 1) Vehicle Acceleration at higher speeds, is not switching to higher gear ratios, for a smoother drive. 2) Car, is not having a good pickup at lower gears. The Dealer took 1.5 Hrs to do all the test where they claim they did driving test, all fluid levels top up etc. These were my list of worse experience with them. 1) They had damaged, my car engine hood, where paint was chiped in 3 locations , possibly due to some tools used during service. (Careless handling) 2) Break fluid and other basic fluids not topped up properly. 3) Disk Break dust not cleaned properly in the front wheels. 4) Instead of 30 psi on all 4 tires, they have set 40 psi on each tyre. 5) When I gave the car for service, the only issue was, the 2 which ive mentioned at the top. But after the service, they added one more which made me pannic when i was driving on Interstate - 5(I-5) at 65miles/hr. A constant rubbing sound, a high frequency sound from the front. As soon as I press the breaks it goes off. Power Toyota, did not resolve the 2 issues i mentioned at the top. But introduced one more, and damaged my Car's Engine Hood by chippping off the paint. Service Men, Joseph , after all his mistakes, talks as if I am guilty of some wrong doing, when I talk about the wrong pressure setup for my car wheels as 40 psi. Service Manager, hates to walk out, and solve the problem. Customer Relations manager, spoke to me once, and told will talk to Both the service men and service manager and get back, but did not turn up at all. They have spoilt my weekend. They damaged my car. Introduced new problems. Took my car, in the name of fixing the problem, and have asked 3 to 4 more day, for fixing the problems they created and introduced to me and to my car. I have lost hope on my car, if it is any more a good car / or a good company. They say, I have to stay with what ever car I am given as a replacement for 3 to 4 days for rent. They have held my $50 in addition to all this nonsence , as a car rental hold, and have given me the worst of all, Chevy Cobalt. Also $8.99 every day, towards the Insurance which Enterprise (their rental service provider, wants me to take, as the dealer will not pay for it) I, mean, the dealer will not pay for what ever the problem they caused. Does your dealer mean, Chevy Cobalt is better than my Car which was running fine before I got it to them? All the only mistake I think i did was, I took it for a service at 10,000 Miles, to end up in this mess. I am very upset and the reason : 1) My week end was spoilt 2) I have taken the risk of driving the uncomfortable Chevy Cobalt 3) No Proper response from the delership who caused all this problem, i would say, its a disrespect for any customer who has gone through so much. 4) Spoiling my week 5) I have paid $98.99 + $50 (in hold) + $8.99 a day(till they give my car back from service). And all this amount, for none of my mistake. 6) The Careless sevice man, says that, since the service was completed ( it was completed with lot of faults to cause all this mess in my car), that they cannot even hold the payment of $98.99 dollars. But they will charge me, as it was done as per records. I am loosing money every day.. and is this what toyota wants to support? More

You will never find a fair estimate of the service they do at their workshop. I have gone two times to the facility and I have found very hard to deal with the service representatives. Let me give you an e do at their workshop. I have gone two times to the facility and I have found very hard to deal with the service representatives. Let me give you an example: For my 1997 camry, 4 cylinder I had leak coming behind the Timing belt for which it was estimated for $380 + Tax in total. It was for worst case scenario. So I left my car at the facility to have the work done. But after a day, I was told that the cost will be $542 + tax for the same repair. And the reason for teh increase was the earlier estimate given was for 6 Cylinder and not for 4. 4 Cylinder is more complicated to work :). The same type of experience has happened to my another friend. So think twice before going to this facility. I will certainly not recommend anyone. Good luck More

My brother took his Camry in to be serviced because the My brother took his Camry in to be serviced because the visor came loose from the ceiling. Anyways, I noticed that 07 Camry's have headlights whe My brother took his Camry in to be serviced because the visor came loose from the ceiling. Anyways, I noticed that 07 Camry's have headlights where one of them is dimmer than the other and I've seen it on his and others driving around. I told him to ask if they could replace that and the service guy said that "they were built that way" and my brother, being nice, just agreed. Afterwards, I was angry with the service rep's answer. Maybe that's why Toyota's ratings have slipped if uneven headlights are "built that way." Ridiculous. More

I made a 9:15AM oil change appointment. I got there on time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours whe time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours when I had made an appointment, and I was told "We've checked in 100 cars already this morning and they all have appointments". I decided to leave and it took them 15 minutes to return my unserviced truck to me. More

They couldn't find the problem and told us we were lying because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever returned phone calls. More

Watch the service writers! They will sell you services you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; they don't have time to listen to valid complaints. This is the most convenient dealership to me, but they won't be seeing any more of my money! Don't be fooled by their slick attitude, if they can get away with it, they'll take your money and do the bare minimum for it. More

My little sister took in her Brand new Scion Xa with less than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her car needs a service and rotate the tires (tires were like brand new, she barely drove the car), gave her the discount for the free oil change and still charged her over $24 for just rotating tires? Are they ripping my sister off because she is a young adult right out of high school? Plus, instead of correcting the steering wheel not being straight while the car drives straight when it's brand new, now the steering wheel and alignment are both worse than before after they touched it. Charged $24 for tire rotation and with no car wash? All other dealers near by gave oil change without discount at $24.95 (V6) and gave a car wash. What's going on??? More

I was happy when I originally purchased my car at Power Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both the workers and managers have no ability to communicate or take responsibility for mistakes. I would eagerly steer anyone away from dealing with these people. More