AutoNation Toyota Irvine

We started our search for a 2011 or 2010 Scion TC in Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most importantly, dealt with us honestly. They explained to us that the 2011 Scions are a fixed price and there is really no way we could get the payment we wanted with the amount of money we were willing to put down for a lease. They did not have a 2010, nor did they make an effort to call another dealership so we left. I then called Toyota of Orange. I spoke with Paulo and he explained that he didn't have a 2010. I told him what Tustin Toyota said about the 2011's. He said absolutely NOT TRUE. I told him what I wanted to put down and what monthly payment I was looking for. He said he would do some research and call me back. He called back "Good News" we can get you into that car on the terms I had outlined for him. I said , I don't want to drive over there just to be told something else. He assured me. We get there, and guess what??? Bill comes out from financing with the numbers 300% greater than was quoted on the phone. "Oh but we could give you this deal on a corolla". They flat out lied and then tried the "bait and switch". On the way out, Bill hands me his card and told us to think about it and come back. I said "you have got to be kidding. you lie to get me in here and you think I am coming back?" We had purchased 2 cars from this dealership in the past, but I WILL NEVER GO BACK!!!!!!! We then called Power Toyota in Irvine. Humphrey said he had found the car we wanted in Long Beach. He was going to pick it up the next day. We were going down to sign papers, when Humphrey called and said in was a manual not an automatic. He found the car in San Diego at Bob Bakers'. I really appreciated the information. We then call Bob Baker Toyota, and Patrick - the sales manager of the year - said he would deliver the car to us that evening curb service. John and Tony, came up to Orange County, stopped at two locations for signing papers and delivered the car with a smile. This is not only the best service I've received at a dealership - this is one of the best customer experiences I have ever had!!! You guys totally exceeded my expectations. I told you what I what car and what terms I wanted and you delivered - literally! I will drive down to Bob Baker toyota for my next car - no question!! I can't thank you all enough. More

I visited this dealer to test drive 2010 Toyota Prius. I visited this dealer to test drive 2010 Toyota Prius. The sale rep was friendly and knowledgeable so I had a pleasant test drive. They even let me I visited this dealer to test drive 2010 Toyota Prius. The sale rep was friendly and knowledgeable so I had a pleasant test drive. They even let me drive a brand new and model I wanted. So far so good. When it came to getting just a quote however, it was annoyingly clear that they just wanted to close the deal on the same day. Well, nothing special here but I was just not that easy to spend my hard-earned 24K+. Besides, they basically tried to sale it with MSRP. After brief negotiation with the sales rep, he brought a sale manager, and this is the time I felt like I was pushed out to the street. He stared at me like some kind of cop and basically told me to go somewhere else. Wow... I won't go back there again. More

I took my Prius here to get an oil change after getting a coupon in the mail for a discount. After leaving the dealership and making another stop for groceries, a warning light came on. I took the car back t coupon in the mail for a discount. After leaving the dealership and making another stop for groceries, a warning light came on. I took the car back to Power Toyota. First they claimed I had put diesel in my car instead of unleaded gas. They said they would drain the tank the next morning because it was almost closing time. I then found out the station I had bought gas from did not even sell diesel! Angry with Power Toyota's incorrect diagnosis, I called the next morning when they suddenly changed the diagnosis to an electrical problem that would cost over $600 to fix. I was about to pay them the money to fix it until I read another review online where someone had a similar problem with oil change then warning light from this SAME dealership. I decided I would not let them touch my car. I picked it up the next day, and mysteriously the warning light had disappeared. My car is running perfectly and continues to have no problems 1 month later. I will never take my car to this dishonest dealership again for service. More

Started talking with a representative in Dec 08...assured of what to expect as far as financing...even got an email. Didn't decide to buy a car until now, June 09...called, again assured of interest rate and of what to expect as far as financing...even got an email. Didn't decide to buy a car until now, June 09...called, again assured of interest rate and financing...NO PROBLEM. Got there and they have a tag team style...good guy, bad guy. My husband walked out. They final made us a better deal, still not great. Bought car only because I didn't want to have to go to another dealer and go through the same thing again. NOT WILD ABOUT DEALING WITH CAR SALESMEN. Car didn't have the tag with ID number for key and now I have to try and get that from them...grrr More

I had been taking my wife's Sienna there for several years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend repla years. A little over a year ago, I was told that the valve cover gaskets were leaking. Rather than spend $1,000 for them to fix, I had a friend replace the gaskets. The next few times in, I was told that he had missed a gasket and it was still leaking. Not seeing any evidence, I ignored their adice. Last time in, I was told that there is a major leak and that the timing belt was drenched in oil and also needed replacing. Their estimate for the work $1,500. I had my mechanic look into this, no sign of any leak, and the timing belt was bone dry. I will not be going back. More

I went to Power Toyota in Irvine to "look" at the new '10 prius. The sales guy understood I came to look and wasn't planning on buying. They didn't have any in the lot so he went to check the availability a prius. The sales guy understood I came to look and wasn't planning on buying. They didn't have any in the lot so he went to check the availability at the front desk and next thing I know a pushy front desk manager comes out with him wanting me to sit down (he sat down first) and talk about which options I wanted. I told him I wanted to look at the car first, but rather than telling me when more cars will become available he told the sales guy to take me out to the lot and look for a non-existent prius. Looks like I'm taking my business to elsewhere. More

For the same problem I visited the dealership service center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyot center twice already now the same problem pop up. Yesterday I sent an email to resolute this issue no body responded. Unfortunately I have a Toyota Corolla, my feelings is that the dealership probably ignoring the cause becuse I have becuse a less expensive car compare to other cars. I am disappointed becuse I did not hear from the service center. More

I am 23 and got ripped off by a bunch of 50 year old LOL. Salesman was cool. Car was cool. Finance guys screwed me. Said "were gonna lower your apr and give you all these packages!" I was like ok! I figured Salesman was cool. Car was cool. Finance guys screwed me. Said "were gonna lower your apr and give you all these packages!" I was like ok! I figured he was going to throw it in for free. And he didnt. I got charged an extra 5 grand. So awesome. Burn in hell shady old farts More

I have a Toyota Corolla 2009,(had a good one) and I am staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds of checks for 10000 miles. I had 2 additional issues, as 1) Vehicle Acceleration at higher speeds, is not switching to higher gear ratios, for a smoother drive. 2) Car, is not having a good pickup at lower gears. The Dealer took 1.5 Hrs to do all the test where they claim they did driving test, all fluid levels top up etc. These were my list of worse experience with them. 1) They had damaged, my car engine hood, where paint was chiped in 3 locations , possibly due to some tools used during service. (Careless handling) 2) Break fluid and other basic fluids not topped up properly. 3) Disk Break dust not cleaned properly in the front wheels. 4) Instead of 30 psi on all 4 tires, they have set 40 psi on each tyre. 5) When I gave the car for service, the only issue was, the 2 which ive mentioned at the top. But after the service, they added one more which made me pannic when i was driving on Interstate - 5(I-5) at 65miles/hr. A constant rubbing sound, a high frequency sound from the front. As soon as I press the breaks it goes off. Power Toyota, did not resolve the 2 issues i mentioned at the top. But introduced one more, and damaged my Car's Engine Hood by chippping off the paint. Service Men, Joseph , after all his mistakes, talks as if I am guilty of some wrong doing, when I talk about the wrong pressure setup for my car wheels as 40 psi. Service Manager, hates to walk out, and solve the problem. Customer Relations manager, spoke to me once, and told will talk to Both the service men and service manager and get back, but did not turn up at all. They have spoilt my weekend. They damaged my car. Introduced new problems. Took my car, in the name of fixing the problem, and have asked 3 to 4 more day, for fixing the problems they created and introduced to me and to my car. I have lost hope on my car, if it is any more a good car / or a good company. They say, I have to stay with what ever car I am given as a replacement for 3 to 4 days for rent. They have held my $50 in addition to all this nonsence , as a car rental hold, and have given me the worst of all, Chevy Cobalt. Also $8.99 every day, towards the Insurance which Enterprise (their rental service provider, wants me to take, as the dealer will not pay for it) I, mean, the dealer will not pay for what ever the problem they caused. Does your dealer mean, Chevy Cobalt is better than my Car which was running fine before I got it to them? All the only mistake I think i did was, I took it for a service at 10,000 Miles, to end up in this mess. I am very upset and the reason : 1) My week end was spoilt 2) I have taken the risk of driving the uncomfortable Chevy Cobalt 3) No Proper response from the delership who caused all this problem, i would say, its a disrespect for any customer who has gone through so much. 4) Spoiling my week 5) I have paid $98.99 + $50 (in hold) + $8.99 a day(till they give my car back from service). And all this amount, for none of my mistake. 6) The Careless sevice man, says that, since the service was completed ( it was completed with lot of faults to cause all this mess in my car), that they cannot even hold the payment of $98.99 dollars. But they will charge me, as it was done as per records. I am loosing money every day.. and is this what toyota wants to support? More

We had such a positive experience here. We were met by Nick (salesman) and he worked with us until we found the right car at right price. Great guy - ask for Nick when you go! Their customer service is Nick (salesman) and he worked with us until we found the right car at right price. Great guy - ask for Nick when you go! Their customer service is also awesome, the finance guy, Kevin, was good, too. The receptionist was always friendly as well. More