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AutoNation Toyota Irvine
Irvine, CA
2,309 Reviews
For Orange County residents, there is no better place for Toyota cars, trucks, and SUVs than AutoNation Toyota Irvine. Our state-of-the-art facility features one of the largest inventories of new and used Toyota vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Toyota models, or getting behind the wheel of a Toyota for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,309 reviews
December 11, 2021
Today, December 11th I had a appointment for service but people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! Toyota Irvine should be more respectful to people's time! Will NEVER come back for service. By the way, I am also in the market for a new car. More
by Alandicho
Employees Worked With
Eric
November 28, 2021
My salesperson and his finance manager appeared to be great until you paid for the car then they only cared for themselves once you left the dealership. We bought a 2022 Prius Prime and the salesperson s great until you paid for the car then they only cared for themselves once you left the dealership. We bought a 2022 Prius Prime and the salesperson said there is a cooler that goes with the purchase but is on backlog, so he will order and make sure we will get it but it's been 3 weeks and nothing seen yet. The finance manager forgot to fill out 2 rebate forms for us to get the rebate money and now ignored us totally. We are still waiting for him to send the forms so we can sign and get the rebates ($750+$1500). We don't know how we can get the rebates because we were told that the dealership has to do it for us. More
by Angie
Employees Worked With
George Youssef, Mark Puebla
November 13, 2021
With an “appointment”, the service center was late returning my car to me by over 2 hours. An oil change and battery change took approximately 5 hours. Their service staff claimed that 95% of the 300 returning my car to me by over 2 hours. An oil change and battery change took approximately 5 hours. Their service staff claimed that 95% of the 300 cars, or 285, cars had appointments. Either the staff lied or this business over commits to what their actually capacity is. Staff was also inconsiderate and dishonest throughout the process. More
by gm4vampire
Employees Worked With
Tony N.
October 31, 2021
Customer service stinks at this dealership. Had an appt but no one came up to me to discuss my appt. Was past by for another customer. The service people could not find my car key to bring my car back to m but no one came up to me to discuss my appt. Was past by for another customer. The service people could not find my car key to bring my car back to me?? It was in the cup holder!! It's a FOB!! Don't know if they did what they were supposed to do. More
by crenge
Employees Worked With
Manny Moreno
October 28, 2021
I wish to thank all of the wonderful Toyota technicians who worked hard on keeping my Toyota running smoothly like a Toyota! A special thanks to the nice kind lady at the front who helped me schedule the s who worked hard on keeping my Toyota running smoothly like a Toyota! A special thanks to the nice kind lady at the front who helped me schedule the shuttle service. Big shout out to Joel for assisting with the paperwork. Thanks to Luke for greeting me and directing me to the shuttle service as well as bring the vehicle up front and sending me on my way with a smile. Big thanks to Don for driving me to and from Toyota and entertaining me on the way! Best always from Marco Reviews https://www.youtube.com/watch?v=6yEt4nxt2z4&list=UUMwksSw23LmGH-VB-Rr_iEg&index=8 More
by Marco Reviews
Employees Worked With
Joe, Tom, Joel, Luke, Don
October 12, 2021
Let me start by saying that all the good reviews here are definitely fake. There can be no other explanation. I have been to roadside restrooms with better service. Not only on this autonation but on INFI definitely fake. There can be no other explanation. I have been to roadside restrooms with better service. Not only on this autonation but on INFINITI also. It all started by buying a used car from them. The first somewhat worrying point is when they said they are going to make a soft inquiry for my credit score. In fact they did two hard credit checks even though I payed cash on the spot. Obviously nothing important but kind of slimy. The engine started showing problems very early and withing the first month I realize there is almost no engine oil even though I knew it was full when I bought it. I filled it and contacted them only to be dismissed. As I started using the car more I realized that the whole engine would get burnt roughly every two weeks. I would roughly do 100 miles a week. Apart from that the engine started filling weird, acceleration was not smooth, it was getting louder by the week and changing gears would make a strong grinding noise in the morning. I believe autonation INFINITI knew these problems very well, they just patched up the car just so they can sell it and hope it breaks down after the warranty period is over. Because trust me, even with valid warranty they will ABSOLUTELY try to avoid any blame or work until absolutely they cant do otherwise. I thus decide to find another autonation with better user reviews hoping for the bare minimum of competence. I found autonation Toyota, and it was a mistake. I went 1.5 months after buying the car. They told me that they will fill it up and I should come back in a month so they are sure that the car burns the oil. I did that, and in a month the guy that I spoke to there tried to convince me that actually the engine burning all the oil faster than it burns gas is absolutely normal. Obviously that was not going to work, but with all the delays that they purposefully uncured I was getting close to my warranty expiring (I'm sure accidentally), and once it expires be sure that they recognize nothing and they will shift the blame to you. In any case I file a claim days before my warranty expires for an engine change. It was approved so I had to wait for a re-manufactured engine to be delivered to them (roughly a month, but understandable). The time came for me to check in the car and so I agreed with one of their representatives to be there on Monday. After going there I found a guy to speak with who told me that the particular guy was not working that day and he could not answer any of my questions about the engine. After that I arranged another day two weeks later. Surprisingly not, the guy that I spoke to was surprised that I was there since the guy I asked for had a day of that Friday, he told me to come next Monday and he will check in my car regardless since they don't work on Weekends anyway. Come next Monday, I go there, wait for two hours for my guy to finally show up, and check-in the car. He says he will speak with the mechanic and give me an eta. I'm an understanding person so I told him to just contact me that day whenever he knows. He never did, come next Wednesday I message him asking for updates. Nothing. I waited one more week were no one ever thought to update me as normal mechanic shops usually do. Next Monday I send him another message and left voice messages to two other persons working there since no one picks their phone any more. Only for today to receive a message back saying that the car is not ready and he doesn't even have an eta yet but he will speak with the mechanic and will let me know. He just "will let you know", making sure to not specify when, presumably sometime within the calendar year. Even if they manage to fix the car I'm sure this is not the end of it, there is no reason to assume any competency on their end and it will be a miracle if the car even runs, while in the meantime I'm spending a fortune on uber. STAY AWAY, all 5 star reviews here are fake. More
by autonationaway
Employees Worked With
NA
September 23, 2021
Great dealership! The sales man and the finance manager were great. It was hard to find the color of the Highlander I wanted and they kept in contact until it finally arrived. were great. It was hard to find the color of the Highlander I wanted and they kept in contact until it finally arrived. More
by Stephanie
Employees Worked With
M. Faisal & Mwahhed, Mark Puebla
September 22, 2021
This dealership has always been one of those places where you don't feel like you have been in a sleazy car dealership. I never feel like I need a shower after buying a car here. The Service Department is you don't feel like you have been in a sleazy car dealership. I never feel like I need a shower after buying a car here. The Service Department is Awesome. I always get great service when I get my vehicle serviced, recently I took my RAV4 to get serviced and I asked the service manager if they had a local shop they use that could lift my RAV4 and put bigger wheels and tires on it. He said, oh we can do that.! So he had the service writer put together a quote. I was surprised everyone was so thorough. So I called John and told him I wanted to schedule the lift and wheels. Everything came out perfectly. I'm extremely happy with the results as well as everyone working at this location. More
by irquick.cb
Employees Worked With
John Bowser
