AutoNation Toyota Irvine

Cindy was great to work with. Her number one goal was to learn what I was looking for and provided the exact vehicle with the color and options I wanted. She has a good sense of humor and her professionali learn what I was looking for and provided the exact vehicle with the color and options I wanted. She has a good sense of humor and her professionalism is unmatched. She treated me like a friend and never pressured me during the entire purchasing process. I highly recommend Cindy to anyone who has a need for a Tacoma. More

One of my best car deals EVER (and I've done a tone). Karen's level of professionalism is unmatched. Her knowledge of the Toyota product, the Toyota overall image and her position are way above par. Ka Karen's level of professionalism is unmatched. Her knowledge of the Toyota product, the Toyota overall image and her position are way above par. Karen found the exact vehicle I specified on the "Build Your Own" at Toyota.com. That's something a number of other dealers were either not willing to do or could not do. Within hours of her becoming involved with my deal she contacted me repeatedly, advised me about what she could do for me and DID WHAT SHE CLAIMED SHE WOULD DO. THAT IS A BIG PART OF THIS TRANSACTION. Karen, like Toyota, doesn't just talk the talk, she walks the walk. I really can't thank her enough or Toyota for having such a fine Associate. Karen's superiors and the Toyota Execs should know that she puts for the highest of the Toyota image. THANK YOU KAREN!! More

We started considering a Prius several months before we actually purchased. By the time we visited Power Toyota of Irvine, we had already stopped to test drive and/or get information from 4 other dealers. actually purchased. By the time we visited Power Toyota of Irvine, we had already stopped to test drive and/or get information from 4 other dealers. At Power, we were greeted by Robert Lederhandler. He was able to answer all of our questions that other dealers could not and in fact, dispelled incorrect information given to us from other dealers re: options, etc. Robert spent a lot of time with us assisting us to decide which model/options best fit our needs and was incredibly patient as well as professional. We felt no pressure which to us was important in making such a big purchase. We returned to Power the next day and met with Mark Mehta, who was also incredibly helpful and delightful to deal with. After the purchase, Javier assisted us and explained some of the options to us (not all as it was quite late and we had to get home). Within a few days of our purchase we were surprised to receive a follow up phone call from customer service, as well as Javier to make sure we had no further questions. We stopped by the next day and again met with Javier to answer some remaining questions we had re: the navigation system, entune, etc. When we returned home, we were surprised to find a handwritten "thank you for your purchase" note from Javier in our mailbox. It's obvious that Power Toyota is very customer service oriented. Their staff are professional & well trained both in customer service and their product line. We are more than happy with the staff as well as our purchase. Why would anyone go anywhere else to buy? More

One of the easiest, most pleasant auto buying experiences! Rachelle, the salesperson, was great...and her selling style was no pressure which was a nice change. We highly recommend this dealers experiences! Rachelle, the salesperson, was great...and her selling style was no pressure which was a nice change. We highly recommend this dealership. More

Johnathan and the rest of the sales and finance team did a very good job for me. I just bought a Prius C and I was very happy with the price and also the way Johnathon responded to my inquiry over internet. a very good job for me. I just bought a Prius C and I was very happy with the price and also the way Johnathon responded to my inquiry over internet. Upfront with a price, the other dealers did not want to quote me directly. Thanks More

Power Toyota was the third dealership I went to that day. They were by far the best. Jonathan was great he listen to what I wanted and got it for me. Mark and Kevin made it easy and enjoyable. It was overal They were by far the best. Jonathan was great he listen to what I wanted and got it for me. Mark and Kevin made it easy and enjoyable. It was overall, a great experience and I would not hesitate to recommend them to anyone that wants to buy a Toyota product. More

Robert helped me to lease a Toyota Rav4 for my husband. It was a surprise for my husband. Robert went above and beyond in coming with me to my place to bring the car. He was more like a friend, I felt very It was a surprise for my husband. Robert went above and beyond in coming with me to my place to bring the car. He was more like a friend, I felt very comfortable purchasing this vehicle and confident that I was making a good decision. He took his time explaning all the car features, he helped my husband to connect his cell phone to the car so he could receive calls while driving hands free, he even helped me to do the same on my car that I bought a while ago but never got that kind of assistance. Not to mention that the Power Toyota was closed already past half hour and he was doing all those things for us. This was the best purchasing experience I have ever had....thank you Bob!!!! More

My experience with Power Toyota Irvine was great. I would definitely recommend anyone thinking about buying a new Toyota to come here, even if you don't think they're offering the best price on the car you w definitely recommend anyone thinking about buying a new Toyota to come here, even if you don't think they're offering the best price on the car you want. See, I generally hate dealing with salespeople because I'm awful at bargaining, but these guys never made me feel like I had to play hardball with them and their willingness to accommodate what I wanted made me seal the deal with them. Scott Sadek in sales and Lee Mamaradlo in finance both did an outstanding job. I was so satisfied about working with Scott, in fact, that I decided to buy my car here instead of another dealer even though the other dealer's price was a few hundred cheaper. I work in computers, and in computers we refer to that as user experience. People tend to prefer software and hardware with a better user experience even if features are lacking or price is higher than the competition. Case in point: iPhones sell much better than Android phones because of the user experience. Alright, I'm going to give a fairly complete story here so this doesn't sound like a sponsored message, so please read if you're interested. I started off by using their website to submit a trade-in estimate of my 2001 Honda Civic for a 2012 Prius C. I got an email from Steve Shurter the next day and he basically suggested that I take my time, come in to test drive the model 4 (because I wasn't sure if I wanted the 3 or 4), then go from there. When I went in, I was greeted by Jonathan Yiao, and I told him that I was pretty much working with Steve. He got his man Jordan to do the test drive with me, and when we were done, Jonathan basically told me to contact Steve again to figure out next steps. No pressure, which was great. One negative thing I'd mention at this point is that one of their salespeople in a cowboy hat (not sure what his name was) kept making an alarm go off on a car right next to me just because he couldn't find it. The car was inside and I was sitting right next to it, so that annoyed me. Some other family in there got annoyed enough to leave. If they want to locate a vehicle, they should probably just know where the vehicles are instead of setting off alarms indoors while customers are around. Anyway, I went into another dealer to get a feel for them and wasn't super impressed. The guy was nice but he made me feel like I was doing him a favor by showing interest in the car rather than the other way around. Also, the appraisal value came in at $3500 for my trade-in, which was too low for me. I told him I wasn't happy about that, and he basically agreed and suggested I should shop it around. He didn't offer to work with me, which was a bad decision, because otherwise I probably would've sealed the deal with him right there. I decided to email Steve Shurter again to come in and get my car appraised with Power. I came in and Steve got the appraisal started, then handed me off to Scott Sadek, another one of their salespeople, because Steve had another appointment. I was a bit upset about that because my appointment was cut short so he could handle a more important customer, I guess. You could call it a blessing in disguise, though, because Scott ended up being awesome. The appraisal itself seemed to take unusually long (I was waiting for about an hour and 15 minutes), but Scott made sure to come out and thank me for my patience every 20 minutes or so, which helped. When the appraisal was finally done, the value they gave me was $600 lower than the other dealer, and I was already unhappy with that value. I told this to Scott and basically said I'm going to leave and continue to shop my car around until I hear a number I'm happy with. That was when Scott sealed the deal. When I mentioned I was going to leave, he offered to work with me. He asked me why I was unsatisfied with the numbers. I told him that I would be completely satisfied if they would just offer me $4k for the trade-in. After a little bit of back and forth, he agreed to the $4k and I pretty much agreed to buy at that point. They didn't actually have the car at the time, so I came in the next day when they got the car shipped to their store. They were very prompt about that. I kept asking Scott how long it would take to get the car there and Scott told me a rough time frame which ended up being almost an exact time frame. I worked with Lee Mamaradlo in finance and he too was accommodating to me when I was hesitant about the number he showed me on the extended warranty package. He managed to drop the price on that enough to convince me to buy it. I then met with a sales manager named Larry Tulio after the purchase and he basically just wanted to meet me and mention that they'd try to find my Civic a good home since I'd had it for so long (first car, had it for a little over 10 years). I obviously can't verify that, but I really appreciated the sentiment. Again, for me, good user experience is key! More

I had a very good experience at this dealer. I bought a 2012 Prius through Auto Nation Direct with Colby Brent. He was very good and found the car fast with reasonable price. Latter Ms. Summer Cornelio at 2012 Prius through Auto Nation Direct with Colby Brent. He was very good and found the car fast with reasonable price. Latter Ms. Summer Cornelio at the dealer took care of minor issues professionally to my satisfaction. More