AutoNation Toyota Irvine

Very bad customer service If there is a zero star, probably I will give it to this place. Very bad customer service. Employees are very rude and mean. Managers suck. If you hav If there is a zero star, probably I will give it to this place. Very bad customer service. Employees are very rude and mean. Managers suck. If you have a problem no one will help you. I had a problem while I was buying a car from them and I asked to talk to the manger but he refused to see me nor solve my problem. Never expect a good deal from them. I don't recommend this place to any one who is looking for good customer service. More

They damage your car where you can not see Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took Dealer attitude is to cheet customers anyway they can . Service quality very low. Beware of damages to your car in unrelated areas to where you took it in for. More

Dishonest Crooks I was lied to straight to my face in the finance department regarding their Wheel and Tire warranty; i was shocked to hear that they would replace whe I was lied to straight to my face in the finance department regarding their Wheel and Tire warranty; i was shocked to hear that they would replace wheels WITH NO QUESTIONS ASKED as he said it. I asked multiple times, so if I accidentally rub the wheel on a curb, you will change it? he said yes, no questions asked. It sounded like a great deal, so i bought it. I have had the car for a couple of years now and called them to change the wheels and was first told that i had not purchased the service, so I had to prove that i had. then i was told by the girl who answered the service phone calls that someone would call me back, no one did for two days. I called again and was told to bring it in and it would be done. Then i got another call saying that someone had to inspect my wheels and that this person had to be called and an appointment made and that if the issue was an approved one the wheel would be changed. I told him about the "no questions asked" promise I got from the finance guy; so he said, let me give you the general manager's number. He was sure the general manager would be more than willing to set things right.... I called and left him a message and NEVER heard from him. These people are lying, cheating crooks who should be out of business. Do yourself a favor and go to the other dozen Toyota dealers in the area. More

Dishonest Pricing and Tactics I worked with Essa for a few days. While he was very nice over the phone, he would give me new car quotes that were totally unapproved by his manager. I worked with Essa for a few days. While he was very nice over the phone, he would give me new car quotes that were totally unapproved by his manager. When I'd ask him to e-mail me the sale price so I had it in writing, he would send me a quote with a higher price than he gave me over the phone. He did this two times. I ended up buying my new Sienna from Santa Margarita Toyota in RSM. After calling 10 dealerships, they ended up giving me the best price and sent me the sales quote in writing within an hour. If you decide to go to Autonation Toyota Irvine, get the sale price IN WRITING. Don't waste your time going there when all you've been given is a verbal sale price. More

Rude, harsh finance agent This was the first and definitely the last time that I did business with Auto Nation Toyota of Irvine, horrible costumer service, rude finance agent, This was the first and definitely the last time that I did business with Auto Nation Toyota of Irvine, horrible costumer service, rude finance agent, We had many problems since the beginning, 4 hours of waiting,he inquired to the credit score without my knowledge and authorization,(we were paying cash), they could care less for a costumer when we finally got the car 3 days later the finance agent was extremely rude .They are not accredited to the Better Business Bureau, too many complains, also look on Yelp there are a lot bad reviews about the finance department.I just gave one star because I couldn't give a negative rating for Finance department , my rating is negative. More

Dishonest They would lie all the way and and their finance department would destroy your credit horrible customer service and buying experience they don't care They would lie all the way and and their finance department would destroy your credit horrible customer service and buying experience they don't care about customers More

Watch the service advisors/techs Be careful and know your service history before going to this dealer. They will try to recommend service that is not needed. Shame on you!! Be careful and know your service history before going to this dealer. They will try to recommend service that is not needed. Shame on you!! More

Certified Pre-owned not a one owner vehicle-can't register. I purchased a Certified preowned Highlander. It was supposedly a one owner Vehicle. They provided me a Carfax which stated so. After driving the c I purchased a Certified preowned Highlander. It was supposedly a one owner Vehicle. They provided me a Carfax which stated so. After driving the car for two months without receiving registration or title-I had paid cash-I was pulled over by the CHP and given a ticket for expired tags. When I called the dealer I was given the runaround until I finally spoke with someone who told me that they were trying to unwind a prior transaction. Someone had purchased the car before me and returned it. This was not a one owner vehicle. Because I learned that the front brakes did not meet CPO standards and that the front tires did not meet the standards they agreed to and did replace the tires and front brakes and rotors promising to have title and registration in a week. Three weeks later, I was pulled over again and on May 14 the CHP officer advised me that the vehicle showed up on the DMV records with a release of liability to a company called Motor City. Another thing Relates to the trade-in that AutoNation Irvine took in on this transaction. Two months after they were supposed to have completed transfer documents and/or a release of liability for my old Highlander I received a tollroad violation for that car. Apparently, AutoNation Irvine did not properly handle the information on the trade in that the tollroad people thought that I still owned it because that's all that the DMV knew. AutoNation Irvine dropped the ball and has left me exposed to liability. I have asked five or six times when it was that my paperwork was turned in to the DMV and I was never given an answer. On May 10 I received a call from a gentleman whose name I did not bother to take down who promised me that I would have my registration and title shortly-within a day or two he would deliver it. I told him what he was saying was meaningless to me without action. I literally paid auto nation Irvine over $24,000 in cash plus my trade-in for this car and now I am unable to drive it legally. I have sent AutoNation Irvine notification that I am rescinding The transaction, that they can pick the vehicle up and return me my money----something over $27,000 for my payment and trade and leaving me without a vehicle. More

Beware -- Service will try to rip you off This is a review of the Service department. I had a very pleasant buying experience and got a good deal, but they will never see me again because thei This is a review of the Service department. I had a very pleasant buying experience and got a good deal, but they will never see me again because their shop tried to soak me. Be warned. We have a nearly new Sienna Limited with 2,700 miles. We ended up with the tailgate ("rear door") misaligned because we tried to hold it shut as it was opening. AutoNation wanted to put on a whole new tailgate -- paint a new panel, take the whole thing apart, and put it back together! They proposed to charge me thousands of dollars and keep it in the shop for a week. Caliber Collision fixed it in a day for $182. When I was buying the car, I asked the salesperson why they beat every other dealer's price. They said they make it back in service. Now I know how they do that! Don't trust them! More

Run around after trying to cancel extended warranty. We bought a Toyota Sienna a month ago with an extended warranty from Ziaur Hamid in financing. After realizing the warranty was a total ripoff ($2695) We bought a Toyota Sienna a month ago with an extended warranty from Ziaur Hamid in financing. After realizing the warranty was a total ripoff ($2695) which can be found for less than half the price, we decided to cancel the extended warranty. After getting the run around on the phone and being told that they are busy (we have only seen many employees standing around), we were told that we had to come back in to sign a new contract. So I loaded up my sick family and drove an hour and a half on my day off to write a new contract. Ziaur assured us that everything was fine and said that the old contract had not gone through. Two weeks later we received a letter from the bank showing the higher payment with the extended warranty! After again getting the run around without any return calls we were again assured that everything was fine and to call back when we get the bill if it isn't correct. Well sure enough today we got the bill and it is the higher amount!!!! I have eleven days to pay and waiting for a call. Of course the excuse is that they are busy being a Saturday! Avoid this dealership!!! You have been warned! More