AutoNation Toyota Irvine

RACIST DEALER The general manager treated me with discrimination The DEALER employees just are racist They don't like people of dark skin color don't go to thi The general manager treated me with discrimination The DEALER employees just are racist They don't like people of dark skin color don't go to this DEALER More

Poor customer service this place is a joke We traded in our vehicle for a used car an audi q5. We purchased all warranties etc. 4 months later the injectors gave out 2 had to be replaced. To fi We traded in our vehicle for a used car an audi q5. We purchased all warranties etc. 4 months later the injectors gave out 2 had to be replaced. To find out that the warranty wouldn’t cover that nor that they would be reaponsible. We went in various times and they just made promises but never called Us back nor has this ever been resolved. Come to find out there used vehicles are not even certified nor inspected. From the start this was of to a Bad start we had to go back to redo the contract. The financing manager was so disrespectful. Never again. I am done with this place. More

Poor customer service no respect Poorly managed no customer service and no respect for me , as a good customer will never come back or recommend my family or friends or business partn Poorly managed no customer service and no respect for me , as a good customer will never come back or recommend my family or friends or business partners to this dealer. Young park the general manager don’t care about customer service or customer respect. More

Worst Worst Worst E-Commerce Sales Professional ....... their so can e-commerce sales professional doesn't know how to talk to their customer or how to communicate. disrespectful and rude they wil ....... their so can e-commerce sales professional doesn't know how to talk to their customer or how to communicate. disrespectful and rude they will insult you if u trying to talk or even try to put ur budget or what you looking for. More

Bad experience for routine change oil Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invo Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invoice,cashier called Miguel didn't answer she went to his desk came back and waited at least another 20 minutes till Miguel came with correct invoice. More

Go AutoNation This was my first experience buying a vehicle from a dealership and it went better than expected! On my first visit I did not receive the financing op This was my first experience buying a vehicle from a dealership and it went better than expected! On my first visit I did not receive the financing options I was hoping for due to it being my first auto loan and that the vehicle I wanted was used and 12 years old. However, they allowed me to reserve the vehicle with a refundable deposit and worked with me to help find a new way to drive away in the exact SUV I wanted. The sales staff was very welcoming and quick to offer water or coffee or whatever could make the standard inevitable wait one must experience at any dealership as comfortable as possible. Ali and Erick were the two reps I dealt with most and they both seemed more interested in my interest than trying to benefit their own or just trying to make a sale. I felt that they genuinely wanted me to be driving the vehicle I wanted to drive and that if I wasn't 100% satisfied then neither were they. A couple of days after I bought my new used Xterra I had an important sensor fail and the motor would not stay running because of it. The dealership service department happened to be closed over the weekend for Labor Day and I almost had to cancel my road trip travel plans. I contacted my sales rep, and after some troubleshooting, they were able to work with me in getting it repaired elsewhere free of charge over the weekend because I was still within their awesome 5 day/250 mile money back satisfaction with your vehicle guarantee period! Overall, I'm very satisfied with my experience at AutoNation in Irvine and would recommend shopping here for your new or used vehicle in the future. Thanks AutoNation! More

BAIT & SWITCH! Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to conf Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to confirm that I would be able to purchase a new car platinum warranty. I gave Scott the VIN number and he confirmed that he could sell me the warranty I was looking for. So I went ahead and bought the Rav4. I came into the dealer and purchased the warranty. 30 days later, Toyota Financial Services rejected my warranty application, saying the car was too old for the new car warranty. I explained that Scott and others at the dealer confirmed that my car would be eligible for the warranty. So TFS said the GM of the dealership needed to call them and ask for an exception. Over 3 months time passes and I cannot get people at Autonation to confirm that they are doing this for me. Anne, another TFS manager, suddenly quits. Another guy who then helping me goes dark. Finally I hear back from Asefi Khalil, who is the director of the Finance Department at Autonation. He said he would take care of it. 30 days later (it is now nearly 6 months since I originally purchased the warranty), I receive the Toyota warranty confirmation packet in the mail. HOWEVER, it is: USED card warranty that: 1) did not have the length of time I had originally purchased (10 years) 2) did not have the mileage I had originally purchased (120,000) 3) had a deductible (the one I had was originally $0 deductible) And now Mr. Asefi has gone silent. The GM, Young Park, thinks that the best way to deal with a customer is to avoid them. THIS DEALERSHIP IS TERRIBLE! More

AIRBAG RECALL FOR SIENNA We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned the car to us the built in entertainment system and DVD player was not functioning. Steve Smith the service manager stated that the dash was taken apart and electrical work was performed but it just coincidentally broke just after they completed the work. We have been charged $300 for replacement of an electrical component to restore the DVD player and Satellite radio. Irvine Toyota had our car for a total of 13 days including the recall repairs. Steve Smith was extremely uncooperative and took no responsibility for their damage to our car, the poor customer service or how long it took for them to do the work. Do not under any circumstances take your vehicle to Irvine Toyota for any service. Manager Steve Smith is dishonest and unethical. More

Untrustworthy At the time of sale they couldn't find the spare key for my Prius. I was told it would be found or replaced at no cost. After being given the run arou At the time of sale they couldn't find the spare key for my Prius. I was told it would be found or replaced at no cost. After being given the run around they only agreed to cover half the cost of a new key. Don't trust their word, get EVERYTHING in writing. More

The service department may have a problem. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. More