AutoNation Toyota Irvine

Holding my refund!!! BAIT AND SWITCH and now NOT RELEASING MY DEPOSIT BACK. AFTER complaining this terrible place said they would take the truck back and give my $15,000.0 BAIT AND SWITCH and now NOT RELEASING MY DEPOSIT BACK. AFTER complaining this terrible place said they would take the truck back and give my $15,000.00 deposit. So I took it back and sign the paperwork, gave the keys to them. So they gave me a receipt showing the money went back to my account, same way I transferred my deposit. That was 10 days ago. I still waiting. Please stay away from these people!!! More

Bait and switch Salesmen Scott Bui show the Tacoma with 4 cylinder engine ( cheap one) 2 doors. Test drove, didn’t like it ask to test drive V6 with 4 doors, son and Salesmen Scott Bui show the Tacoma with 4 cylinder engine ( cheap one) 2 doors. Test drove, didn’t like it ask to test drive V6 with 4 doors, son and I liked it and bought it. Son drove away. I found out 30 days later that the truck had a 4 cylinder engine. Scott quote me $3000 more for the upgrade. This was for my sons 18th birthday present. So dishonest there. More

modern and clean dealership with a great welcoming staff I came in to test drive the brand new Toyota Camry XLE V6 and Mack Alsabbagh was very understanding. Mack made sure i properly test drive the car and I came in to test drive the brand new Toyota Camry XLE V6 and Mack Alsabbagh was very understanding. Mack made sure i properly test drive the car and showed me in detail all the features of this awesome car. There was no pressure from him or Rudy the sales Manager. I thoughfully enjoyed the experience and would highly anyone considering a Toyota to come check out their inventory in Irvine. They will give you very competitive price. I am highly satisfied with the experience they provided me with. Bonus point, i love their entrance driveway. Great choice and inventory. They will have a car for you at an excellent price. More

RACIST DEALER The general manager treated me with discrimination The DEALER employees just are racist They don't like people of dark skin color don't go to thi The general manager treated me with discrimination The DEALER employees just are racist They don't like people of dark skin color don't go to this DEALER More

Poor customer service this place is a joke We traded in our vehicle for a used car an audi q5. We purchased all warranties etc. 4 months later the injectors gave out 2 had to be replaced. To fi We traded in our vehicle for a used car an audi q5. We purchased all warranties etc. 4 months later the injectors gave out 2 had to be replaced. To find out that the warranty wouldn’t cover that nor that they would be reaponsible. We went in various times and they just made promises but never called Us back nor has this ever been resolved. Come to find out there used vehicles are not even certified nor inspected. From the start this was of to a Bad start we had to go back to redo the contract. The financing manager was so disrespectful. Never again. I am done with this place. More

Poor customer service no respect Poorly managed no customer service and no respect for me , as a good customer will never come back or recommend my family or friends or business partn Poorly managed no customer service and no respect for me , as a good customer will never come back or recommend my family or friends or business partners to this dealer. Young park the general manager don’t care about customer service or customer respect. More

Worst Worst Worst E-Commerce Sales Professional ....... their so can e-commerce sales professional doesn't know how to talk to their customer or how to communicate. disrespectful and rude they wil ....... their so can e-commerce sales professional doesn't know how to talk to their customer or how to communicate. disrespectful and rude they will insult you if u trying to talk or even try to put ur budget or what you looking for. More

Bad experience for routine change oil Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invo Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invoice,cashier called Miguel didn't answer she went to his desk came back and waited at least another 20 minutes till Miguel came with correct invoice. More

Go AutoNation This was my first experience buying a vehicle from a dealership and it went better than expected! On my first visit I did not receive the financing op This was my first experience buying a vehicle from a dealership and it went better than expected! On my first visit I did not receive the financing options I was hoping for due to it being my first auto loan and that the vehicle I wanted was used and 12 years old. However, they allowed me to reserve the vehicle with a refundable deposit and worked with me to help find a new way to drive away in the exact SUV I wanted. The sales staff was very welcoming and quick to offer water or coffee or whatever could make the standard inevitable wait one must experience at any dealership as comfortable as possible. Ali and Erick were the two reps I dealt with most and they both seemed more interested in my interest than trying to benefit their own or just trying to make a sale. I felt that they genuinely wanted me to be driving the vehicle I wanted to drive and that if I wasn't 100% satisfied then neither were they. A couple of days after I bought my new used Xterra I had an important sensor fail and the motor would not stay running because of it. The dealership service department happened to be closed over the weekend for Labor Day and I almost had to cancel my road trip travel plans. I contacted my sales rep, and after some troubleshooting, they were able to work with me in getting it repaired elsewhere free of charge over the weekend because I was still within their awesome 5 day/250 mile money back satisfaction with your vehicle guarantee period! Overall, I'm very satisfied with my experience at AutoNation in Irvine and would recommend shopping here for your new or used vehicle in the future. Thanks AutoNation! More

BAIT & SWITCH! Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to conf Wow, awful awful experience. I was buying a used Rav4, so prior to purchasing it I called and spoke with Scott Hodges, the Financial Manager, to confirm that I would be able to purchase a new car platinum warranty. I gave Scott the VIN number and he confirmed that he could sell me the warranty I was looking for. So I went ahead and bought the Rav4. I came into the dealer and purchased the warranty. 30 days later, Toyota Financial Services rejected my warranty application, saying the car was too old for the new car warranty. I explained that Scott and others at the dealer confirmed that my car would be eligible for the warranty. So TFS said the GM of the dealership needed to call them and ask for an exception. Over 3 months time passes and I cannot get people at Autonation to confirm that they are doing this for me. Anne, another TFS manager, suddenly quits. Another guy who then helping me goes dark. Finally I hear back from Asefi Khalil, who is the director of the Finance Department at Autonation. He said he would take care of it. 30 days later (it is now nearly 6 months since I originally purchased the warranty), I receive the Toyota warranty confirmation packet in the mail. HOWEVER, it is: USED card warranty that: 1) did not have the length of time I had originally purchased (10 years) 2) did not have the mileage I had originally purchased (120,000) 3) had a deductible (the one I had was originally $0 deductible) And now Mr. Asefi has gone silent. The GM, Young Park, thinks that the best way to deal with a customer is to avoid them. THIS DEALERSHIP IS TERRIBLE! More