AutoNation Toyota Irvine

I have a brand new 2021 Prius. I had an appointment at 1:30 PM. I arrived at 1:30 PM, there were no other cars when I entered. I was first in line. Dozens of cars came after me and were taken in for servi 1:30 PM. I arrived at 1:30 PM, there were no other cars when I entered. I was first in line. Dozens of cars came after me and were taken in for servicing as my car sat there. Finally at 2:30 PM, after I had complained, my car was finally taken in. Nobody could say why I had been left there for an hour when there weren't other cars to service. The service manager was rude and defensive with no explanation as to what had happened. I am badly traumatized by the experience. I hope I can go to another Toyota service department for servicing in the future. This service department should be closed down and everyone fired. More

Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he's customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don't make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he's employees. But it's very clear that he doesn't value he's customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he's employees are unprofessional... More

AVOID!! I brought my pre-approved loan with my bank to buy a car and later learned they swapped it to a different bank which is now costing me more money! So illegal!! No one returns phone calls at all an buy a car and later learned they swapped it to a different bank which is now costing me more money! So illegal!! No one returns phone calls at all and the sales staff who answer are worthless. I have left 4 voice messages for the finance director, Loren Coleman, and he has ignored me. More

I originally bought my car from this dealership. It's a used 2016 with ~55k miles. The service I received when buying my car was great. Of course, this was after they found out I was going to buy my car wi used 2016 with ~55k miles. The service I received when buying my car was great. Of course, this was after they found out I was going to buy my car with cash. (In other reviews, you'll see that other clients have gotten the run around only to find out that this dealership wont help them due to bad credit.) If I could give this review negative stars, I would. However, I'll just divide up this sole star to the good boys and girls. Eric Yune in sales is 100% customer service. He will definitely go out of the way for you. Sadly, Eric Yune cannot carry the weight of the dealership alone. Maybe if the rest of the dealership (service department included) picked up a book on basic customer service, then they'd have gotten atleast 4 stars. Eric Yune was great. The rest of the staff was extremely slow. The overall process to purchase with cash was 4-5 hours long. There were people there before me and they were still waiting when I was leaving. Expect a 6 or 7 hour wait if you are financing. Car was clean and waxed. Tank filled and ready to go. Here's the issue. Two weeks later, that's when strange noises, swaying, and vibrations started to happen. Driving on the freeway, I felt completely out of control of my car. So, I took my car to the service department (same dealership). I called ahead and made an appointment and spoke to a great service rep, Shantay (spelling?). She got me setup to come in at 8 am on a monday which is best since weekends are extremely busy. I made sure to arrive early and be ready to hand my car over. When I got into the garage, I wasn't greeted. Nobody informed me of who to talk to. I was left standing there completely lost. So I walked over to a gentleman sitting at a desk and asked who to talk to about an appointment, which I was rudely instructed to wait by my car and someone will help me. Okay, cool. Ill wait. Another 5 min goes by and Im greeted by a tapping on my driver side window by a man name, "Joe". I didn't have to guess. I knew that Joe hasn't worked a day in customer service just by how he greeted me, "What can we do for you". I went on to explain that I purchased this car two weeks ago- blah blah blah. And thats when I was interupted- Joe didn't want to hear it at all. He cuts me off and says again, "What can we do for you". I just cut to the chase and asked for an inspection of the noises I hear. But of course, thats after he scurries off to a teammate to exclaim, "I got a customer complaint". Rude. He comes back, jots down some notes and shoos me off. Off to work I go via one of their shuttles, which, btw, do not take. You will either be stranded for hours waiting, or you will be late to wherever it is you need to go. But hey, it's free. You've been warned. ONE AND HALF DAYS goes by and I haven't heard anything about my car. No calls. Nothing. So I call. After talking to roughly EIGHT different people across various departments, nobody knows who's working on my car or what it's status is. At one point, someone even called me to ask about my missed appointment for Monday at 8 am. Scary. Did you guys lose my car? That's when I requested to talk to a manager. A manager calls. His name is David. David, you are a light in that dim dealership. Take Eric Yune and run away. Far away. Anyways, David calls to inform me that the tech just looked at my car (A day and half later- no service done). He then tells me the tech didn't find anything wrong. At that point, that's when I requested to have my car ready for pick-up to take my business elsewhere. I got the same service as the first time. No greeting, no direction, Im an annoyance. So I found the nearest body and asked where to go. Was sent to the cashier. Seems like customary protocol. Pay and go. I waited 30 min. I paid $0.00 (obviously). I take the "valet" ticket to the garage. They lost my keys. AND they lost my car. Joe's desk was heavily searched. 15 min of searching, and 15 min later, my car comes around the corner. Never coming here again. More

Terrible service I was sold a lemon 🍋. Nobody will return my calls or emails Car still has issues.They completely burned me I paid cash and regret the day I ever did buissnes with autonation Irvine. return my calls or emails Car still has issues.They completely burned me I paid cash and regret the day I ever did buissnes with autonation Irvine. More

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately sugg going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now. More

We bought a used car, the process was quite easy and straightforward, the people we interacted with were very nice. All in all a good experience. straightforward, the people we interacted with were very nice. All in all a good experience. More

All the service staff were excellent but the shuttle driver Don was a nightmare. He shouldn’t be working there. He was angry, speeding like a maniac, 1/2 hour late picking us up the first time and the driver Don was a nightmare. He shouldn’t be working there. He was angry, speeding like a maniac, 1/2 hour late picking us up the first time and then 1/2 hour early to pick us up the next time. Then, he came barging into our massage spa, loudly disturbing and embarrassing my wife and I and the other patrons while we were in the middle of our massage. Then, with no apology, speeds back to the dealership giving us grief all the way for having our phones off while in the spa, even though he was 1/2 hour early. This rude, scary maniac is a completely inappropriate employee for such a fine dealership. My guess is there was no background check done on this one and it makes me nervous even writing this for fear of retaliation. More

This AutoNation Toyota is a RIP OFF!!! There are numerous Toyota dealerships in the area and with one of the few I normally visit being closed I decided to come to Toyota of Irvine. This dealership is a rip Toyota dealerships in the area and with one of the few I normally visit being closed I decided to come to Toyota of Irvine. This dealership is a rip off and lacks customer service for new customers in just about every way. 1. brought in a Lexus and they wouldn’t honor a 25% off on an oil change coupon I printed off their website. Service advisor Thomas Kolb said since it’s not a Toyota so he won’t honor the coupon. I have NEVER had this issue with not one Toyota dealer in the area. It’s a Lexus, same car! 2. Said it can take up to 2 hours for an oil change even though I had an appointment! 3. $90 for a synthetic oil change when the actual Lexus dealer is $129. How this could have been remedied and eliminated the chance of an angry customer is honoring a coupon on your site. The coupon also clearly doesn’t state Toyota’s only. I’m here sitting in disgust in the service department and will never come back here again. Stay away from this place. Toyota’s aren’t rare and neither are Toyota dealers. Kayvon Larry More