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AutoNation Toyota Irvine
Irvine, CA
2,056 Reviews
For Orange County residents, there is no better place for Toyota cars, trucks, and SUVs than AutoNation Toyota Irvine. Our state-of-the-art facility features one of the largest inventories of new and used Toyota vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Toyota models, or getting behind the wheel of a Toyota for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,056 reviews
July 31, 2021
I've been having my well-worn Acura MDX serviced here for several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is my favorite Service Advisor, so I seek her out when possible. Thanks Friends! More
by Jonny U
Employees Worked With
Richard Kim, Mark Mehta
July 29, 2021
Had a scheduled appointment. The service rep. I was assigned was off that day. I was ignored until I went inside and asked for help. It took 4 tries to find someone to help me. The final service rep assigned was off that day. I was ignored until I went inside and asked for help. It took 4 tries to find someone to help me. The final service rep. was helpful. More
by disappointed
Employees Worked With
Eric Rodriquez
July 28, 2021
Poor customer service! Had an appointment but no one even acknowledged me for 20 minutes. Car was not ready as per time quoted, but John did not keep me updated on the status. Completed services not asked fo acknowledged me for 20 minutes. Car was not ready as per time quoted, but John did not keep me updated on the status. Completed services not asked for and he did not tell me it will be done. A big RIP OFF! More
by hegde
Employees Worked With
John
July 28, 2021
Why after you say that all I can afford right now would you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. More
by tmosstpc
Employees Worked With
Jamie
July 28, 2021
Very long wait for intake, nearly 1 hour. Service representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of thes representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of these items and the cost/benefit before I sit down to negotiate. Payment was online only. Still enjoy the complimentary shuttle ride and car wash though. More
by bonnie_domon
Employees Worked With
Joel Navarro
July 27, 2021
Salesman (Dean) was excellent in his presentation, follow-up and detailed explanation of the Venza I purchased. The finance person was thorough and detailed in his explanation of options for financing follow-up and detailed explanation of the Venza I purchased. The finance person was thorough and detailed in his explanation of options for financing. More
by dcbrice
Employees Worked With
Zamir Siddiqi
July 27, 2021
Poor customer service. Donald Moreno kept us waiting for more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 1 more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 15-20 mins that the car is not sent for washing yet. It took us over an hour to pick up our car which apparently was ready for pickup. Further, the service rep tried to sell $2,000 worth of additional repairs. Half of them not urgent in nature but marked as red on the inspection sheet. Service rep said the car would be ready in the evening, in fact we pickup the car next day at 1pm. Receipt showed $186 but charged us $202. Never going back to this dealership again!! More
by Dishabirju
Employees Worked With
Donald Moreno
July 24, 2021
Always very professional and courteous service. Kept advised of estimated time and was updated by Joe Schulte at the half way mark and total time for service was exactly as quoted. Also - I was greete advised of estimated time and was updated by Joe Schulte at the half way mark and total time for service was exactly as quoted. Also - I was greeted when pulling into the drive by another employee with a big smile and hello. More
by JT
Employees Worked With
Joe Shulte
July 23, 2021
Great sales (Sami) and finance team, recommend this dealer if you need a Toyota in the OC area. I have leased two cars from there for over 8 years dealer if you need a Toyota in the OC area. I have leased two cars from there for over 8 years More
by dlchase11
Employees Worked With
Sami Awad
