AutoNation Toyota Hayward Service Center - Service Center

Took car in for oil change… oversight/sloppy work led to a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along the way. 2 stars for providing a rental. More

Got my car 1 hour before the promise time. Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise time More

Service time and time again sucks When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. Every single time there has been poor service. I make appt so that it would be more timely and such. This is the last time here shame on me for not leaving sooner. Today my truc was in for a 50k service basically a oil change and rotation of tires. Technician spoke to me like I an either stupid or 5 yrs old perhaps it is because I am a woman. After that he said after about 1 hr he would call me and we could talk about the rotors after the inspections. I waited 2 hrs and went to his office. He was very rushed and stated telling me about the windshield wipers that came to 80.00 I said why am I paying for that? He said cause they are disposable and I am responsible for them. I told him I didn't ask for them to be replaced. He looked at the paper again and realized that he was telling me about someone else's car. He then dismissed me. Told me to go wait in waiting room. It has now been nearly 3 hour and he just took me to see my car on rAck to show me how my tires are wearing unevenly. How can that be I only ever have my truck serviced here. Why am I only hearing about that now. His suggestion is that I buy all new tires and then bring it in for an alignment. When I saw the truck on the ramp the oil was just being drained. So my appt was at 740 am and they are just draining oil at 1020. I am so disappointed in the service I receive and my service contract. Wish I never bought one. More