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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
692 Reviews

692 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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September 29, 2021

Not sure if I wanna go back. Their service dept seems so busy to interact with customers. I bought my car there last March, including Toyota premium care package. First service visit is very disappointing…… More

by bni2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 30, 2021 -

AutoNation Toyota Hayward responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

September 26, 2021

Even I bought my car at the different dealer but I stoped by the Hayward dealer for my convinces and Joe, had helped me with kindness. Thanks Joe More

by moonshineham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 29, 2021 -

AutoNation Toyota Hayward responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 20, 2021

Thank you for your service that was excellent and professional knowledge on behalf of Mario Caseres thank you Mario for your assistance More

by moyaj2116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Caceres
Sep 25, 2021 -

AutoNation Toyota Hayward responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2021

Heidi Brogan was TERRIFIC!!! She was very helpful to determine what was needed to provide the service. More

by JohnJB
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Sep 24, 2021 -

AutoNation Toyota Hayward responded

Hi Johnjb, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 15, 2021

The appointment reservation process is easy and efficient. Bryant Macias was very helpful during my recent visit. He was prompt in relaying the findings of the diagnostic analysis and had me back i More

by J. Lockhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Macias
Sep 17, 2021 -

AutoNation Toyota Hayward responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 14, 2021

For oil change I have to wait more than 4 hours.Mechanic For oil change I have to wait more than 4 hours. Mechanic left care and working something else. Not enough staff. Very Very poor service for even co More

by AP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Sep 17, 2021 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

September 13, 2021

Had been told that my left rear break light was out. In fact it was out, but pre appointment started to work. At my appointment the service contact person agreed that it was strange. He had the system look More

by rcritter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 15, 2021 -

AutoNation Toyota Hayward responded

Hi, we appreciate you taking the time to leave us a response! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 13, 2021

Timely service and very courteous. Not much waiting. got the call from the rep on completion of the inspection/service. More

by hareesh.kulkarni
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rohit
Sep 15, 2021 -

AutoNation Toyota Hayward responded

Hi Hareesh, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

September 09, 2021

Toyota service department does great job taking care of my car!! Easy and reliable. Excellent service work. People working in the service dept are very friendly. More

by manishaK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando
Sep 15, 2021 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 09, 2021

Very friendly very helpful immaculate waiting room and always have me in on time when I have an appointment with them love my forerunner. I will definitely be bringing my 2020 forerunner back for every an More

by mikeluiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Sanchez and Bryant
Sep 15, 2021 -

AutoNation Toyota Hayward responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

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