AutoNation Toyota Hayward Service Center - Service Center

My appointment was late, and they did a great job of servicing my car afterwards. The advisor communicated very well with me regarding my options and choices. Overall I was pleased. servicing my car afterwards. The advisor communicated very well with me regarding my options and choices. Overall I was pleased. More

Been going to this dealership for my cars. Great service. Only thing is waiting too long, at least 2 hours with appt just for oil change. I think one hour is reasonable. Also, I hope they give giv service. Only thing is waiting too long, at least 2 hours with appt just for oil change. I think one hour is reasonable. Also, I hope they give give discounts as well. More

they want me to wait four hour for the oil change and winter health check on my appointment day,I just left. winter health check on my appointment day,I just left. More

Service agent is courteous and professional. Great people working there. The place is clean. Thank you. working there. The place is clean. Thank you. More

From the minute I parked my car, all the way to the end, someone helped me with much respect, honesty, trustworthy and took care of everything in a quick and smooth transition. It was my first time at this someone helped me with much respect, honesty, trustworthy and took care of everything in a quick and smooth transition. It was my first time at this dealership. Aaron Alamkhel was one of the salesman who made the process go faster. God bless his heart. He went out of his way to help me. Mike the service manager helped me all the way through where I’ll give him 5 stars, which he deserves it. For me anywhere I go, I am looking for good service, I don’t write reviews unless I mean it. More

Typically felt taken care of but this time if I didn't keep asking questions we were going to be charged for serviced that were already done 12k ago. Don't need to flush the transmission every 12k miles. keep asking questions we were going to be charged for serviced that were already done 12k ago. Don't need to flush the transmission every 12k miles. Tried to get us to do two large repairs totaling $4k for suspension work. Didn't even want to mention that about 30% of one of the jobs was covered by the first. If I hadn't kept asking questions the service advisor would have just taken our money. The only answer I received from the service advisor was that they have to quote it separately, but they would have worked with us. Mind you this was after about 5 minutes of me trying to drag complete answers out the service advisor. Then was told the car would be pulled up. Gentleman who had the keys was walking around the back parking lot pressing the alarm button for 5 minutes while I am standing beside it next to the back door of the service center. Had to remove their paper floor mat and plastic seat covering and walk into a service bay to throw away. I guess they don't sanitize the vehicles anymore. Overall, not impressed like I typically am. Going to get the work completed elsewhere by someone I feel we can trust. More

excellent serviceExcellent personal, efficient fast excellent service Excellent personal, efficient fast service too I am happy for everything thank you excellent service Excellent personal, efficient fast service too I am happy for everything thank you More

Service rep explained exactly what services would be performed. Very knowledgeable and also very helpful performed. Very knowledgeable and also very helpful More

Recent service experience was outstanding. Despite being short staffed, I was given excellent service by all advisors who assisted me. I was able to speak with a technician directly about my car and the iss short staffed, I was given excellent service by all advisors who assisted me. I was able to speak with a technician directly about my car and the issues I was having. He listened, responded thoroughly, and taught me more in the 20 minutes I spent with him then any Toyota service advisor at any dealership ever had. I am incredibly grateful for the time he spent with me and the knowledge I gained. Keep up the great work Hayward team! More

Excellent customer service. They took the time to do the restoration on my Classic Celica. Went above and beyond what I expected and stayed within my budget. Best decision I made was taking her to Hayward T restoration on my Classic Celica. Went above and beyond what I expected and stayed within my budget. Best decision I made was taking her to Hayward Toyota! More