AutoNation Toyota Hayward Service Center - Service Center

TAKES TOO LONG EVEN U ARE WAITING THERE NO SHUTTLE AS WELL BUT GOOD CUSTOMER SERVICES WELL BUT GOOD CUSTOMER SERVICES More

AutoNation Toyota, you folks probably need to hire more technicians, since, you don’t have enough time to clean/vacuum the interiors. I was surprised to see mud and dust on the car mats (same as prior serv technicians, since, you don’t have enough time to clean/vacuum the interiors. I was surprised to see mud and dust on the car mats (same as prior service) and dried leaves settled below the hood. More

I was told by the staff that the maintenance would take 2 hours, but I got my car back 4 hours later. Furthermore, the staff promised to give my car a wash, but when I got my car back 4 hours later, they cle hours, but I got my car back 4 hours later. Furthermore, the staff promised to give my car a wash, but when I got my car back 4 hours later, they clearly didn’t wash it. More

Took my car for B1 service which is oil change and tires rotation. Picked it up when done and on my way home all the alarm came on like tire pressure alarm and all tires are all un even pressure. Didn’t cle rotation. Picked it up when done and on my way home all the alarm came on like tire pressure alarm and all tires are all un even pressure. Didn’t clear the alarm. I called and left messages and no one called me back. Called the customer service and transferred my call and went to the answering machine. Very unhappy customer..Now I need to go back and to take of thisi is time consuming. More

I bought the service contract when I purchased the car. I have had three services. I had an 8:00 AM, appointment and I got to the dealership at 7:40 AM. I was able to leave my car at the appointment tim I have had three services. I had an 8:00 AM, appointment and I got to the dealership at 7:40 AM. I was able to leave my car at the appointment time and I picked it up at 2:30 PM. I worked with Thomas and he was great! This was the best turnaround time (no waiting a long time for drop off and pick up) out of my three experiences. The previous two were not very timely, so I hope that this is the new standard. More

4/5 but could be better. In and out no concern asked about my vehicle on my end. Bummed there's no rental or shuttle anymore. Could have asked if I had questions or concerns In and out no concern asked about my vehicle on my end. Bummed there's no rental or shuttle anymore. Could have asked if I had questions or concerns about my car. Kind of just wanted me there and gone as fast as possible More

Nice, professional, timely and consistent. Thomas did a great job helping me get my services. Thomas did a great job helping me get my services. More

Bryant was very professional and informative. He estimated that the service would take two hours and he was correct. He estimated that the service would take two hours and he was correct. More

So far the service is good but the wait is too long. It would be nice to have the shuttle service back. Also, when I read the work done, there was a recommendation that was not mentioned when I picked u It would be nice to have the shuttle service back. Also, when I read the work done, there was a recommendation that was not mentioned when I picked up the car. More

good customer service on time and a reliable service and very good coffee in comfortable waiting room very good coffee in comfortable waiting room More