AutoNation Toyota Hayward Service Center - Service Center

Good service. Efficient representative. Car not washed. Windshield was smeared. Windshield was smeared. More

Communication from the service staff needs improvement. Bryant, my service advisor, said he'll check in with me regarding a loaner car the next day. However, he failed to mention it was his day-off and I w Bryant, my service advisor, said he'll check in with me regarding a loaner car the next day. However, he failed to mention it was his day-off and I was waiting all day until I followed up again in the afternoon. A lady then sent a message to have a manager call me back the same day -- the manager left already for the day. I decided to return to the dealer on the second day and I was told that there are no loaner cars available, but my car would be done later in the afternoon. A courtesy phone call from the dealer to update me on my car status would have saved me multiple visits. More

Well I got ripped off again as usual. I got charged $271 dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. Th dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. They have no shame! It took a couple of hours, but they got it done on time. More

I’ve been here before with my old car but I brought my new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of us new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of using this service center. The tech that handled my car’s case didn’t ask my name but instead the first owner on the car popped up and he asked if this service was for this precious owner. I had given the tech my recall paperwork with my name and address so instead of trying to upsell, analysis of the situation should have occurred first. Once I picked up my car, the recall service provided was within the fuel tank and I noticed my fuel was well below half a tank when I pulled in with a full tank. So this had to be addressed. After my gas was replaced, I noticed my car did not have a cleared “maintained required see dealership” message even though I ordered an oil change. Additionally, I was not offered a car wash as previously experienced. All cars are provided with a dealership inspection of the brakes, tires etc and no one went over that with me as I previously experienced here before. The cashier also did not go over with me what service was provided and what cost I was paying for. The tire rotation I added last minute was not referenced on the receipt but I know tires were changed as I have a scrape on one and it was moved to the back. I just felt this service was not was I’m used to in the past, about 2-3years prior with my first purchase. I am a little disappointed… More

I scheduled my 10K service for 9:00am and I arrived at 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out tha 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out that the lift gate opener did not work properly by foot movement or show me how to do it. Nobody knew how to do it so I said figure it out and let me know when the car is done. I waited at the dealer for 2 1/2 more hours then finally went to see where my car was, as nobody texted me that it was done. Another agent went and had someone check to see if the car was done. It was and they went to get it a few minutes later. I asked about the liftgate question and was told it worked but in reality it does not work most of the time. Nobody seemed to know what the problem is and said they would have to check into it and let me know. Needless to say nobody has contacted me a week later. Why did it take 2 1/2 hours to change the oil and rotate the tires and not even solve my problem with the liftgate and have an appointment to do all of this? More