AutoNation Toyota Hayward Service Center - Service Center

I came in for an oil change at my appointment time of 7am. I asked how long the service would take and I was told I’d would be an hour, hour and a half at the latest. I waited at the dealership while my 7am. I asked how long the service would take and I was told I’d would be an hour, hour and a half at the latest. I waited at the dealership while my car was being serviced. As 8:30 approached, I decided to be patient and wait for someone to contact me. I even waited until 9am before I had to go and ask for an update. I was told that the service manager was contacted and told that my service was taking too long. I returned to my seat in the meantime. Finally, at 9:15 I received a phone call saying the service was complete. I should not have waited for 2 hours and 15 minutes for an oil change. And, I certainly should not have been made to wait an extra 30 minutes without anyone contacting me with an update! Had I not approached them and asked, how long would I have waited there for? I don’t think it’s coincidence that after I asked about my car, it was ready to go 15 minutes later. What is the point of having a 7 o’clock appointment? More

Very friendly and knowledgeable service personnel. We would recommend their service to anyone. Keep up the good attitude. Try to keep the same people working there. We would recommend their service to anyone. Keep up the good attitude. Try to keep the same people working there. More

Very good service nice and fast service the service advisor is nice and very helpfull advisor is nice and very helpfull More

Los felicito tienen atención personalizada de calidad muchas gracias Autonation me atendieron eficientemente los recomiendo muchas gracias Autonation me atendieron eficientemente los recomiendo More

Always excellent service at AutoNation Toyota. Longtime customer. I recommend Toyota service as the best ever. Thank You. Longtime customer. I recommend Toyota service as the best ever. Thank You. More

Thank you for the service advisor, Ms. Heidi Brogan's professional service. She's very kind and helpful. I came in that day early in the morning for my car's recall service, but have to wa Heidi Brogan's professional service. She's very kind and helpful. I came in that day early in the morning for my car's recall service, but have to wait until 1 p.m. pickup. Then, she arranged me to ride Lyft home. Thanks again! More

Friendly staff, good costumer service. Quick service, recommend to a friend for any services they want. Quick service, recommend to a friend for any services they want. More

The service advisors are helpful, professional and patiently answered all of my questions. Scheduling for an appointment was also quite simple. The entire experience was a breeze which is key for some patiently answered all of my questions. Scheduling for an appointment was also quite simple. The entire experience was a breeze which is key for someone like me who’s always busy and pressed for time. More

Informative, courteous and great customer service. I’ve been doing business here for many years and was never disappointed. I’ve been doing business here for many years and was never disappointed. More

Quick response at the moment I requested the service, all clear when he explained to me the problem with the car. clear when he explained to me the problem with the car. More