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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
696 Reviews

696 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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April 24, 2022

Very obliging customer service, prompt service and courteous helpers from the representative to the helpers eg Erwin. More

by Lksieux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Riteguez
Apr 26, 2022 -

AutoNation Toyota Hayward responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2022

“You’re staff is very punctual and have shown excellent work in every aspect of the their job.” More

by marlonampler25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maroi
Apr 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 24, 2022

Went for an Oil change, had an appointment with Bryant, my appointment was 10am on a Wednesday, he didn't come to my till 10:30 and assured me that my car will be in the 2hrs window, I didn't a call to pic More

by Fatou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryant Macias
Apr 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

April 23, 2022

Qais was great, he really provided excellent service and was helpful throughout in our attempt to do a parts recall and to fix the console in our 2021 black Toyota Venza. Also has a good experience in repl More

by The1537house
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qais
Apr 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 23, 2022

Good attention, service and timing, well explained on actual services and problems detected on vehicles, preventive advice, good service!! More

by Isaias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 26, 2022 -

AutoNation Toyota Hayward responded

Hi Isaias, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 21, 2022

Carlos and the Service Team provided me with excellent service when I brought my car for maintenance work. They were prompt, courteous and above all professional. Thank you More

by ybayou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 25, 2022 -

AutoNation Toyota Hayward responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 20, 2022

all very kind and answered my questions thanks 😀😀😀😀😀 I will be back gracias gracias gracias More

by vmdp100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario
Apr 23, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 20, 2022

As soon he so me he went to my car to help me right away and went my finished he called me but I didn't respond because i am in the waiting in the lobby then he went to the lobby he said my car is finished More

by Susana Samson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 23, 2022 -

AutoNation Toyota Hayward responded

Hi Susana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2022

The process was very orderly,on time. The employees were friendly and knew which of my services to use because of my being under the mileage,but required because of length of time car was More

by politicallyopen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3133 ABASI ROHIT,and the two service drive employees I didn't get their names. A Hispanic female and an Asian male.
Apr 18, 2022 -

AutoNation Toyota Hayward responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2022

I called to get estimated cost of doing a transmission oil change. Drove to the dealership 20+ miles away. The service advisor asked twice as much. This is like Bait and switch. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Apr 18, 2022 -

AutoNation Toyota Hayward responded

Hi Sam, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (510) 224-4854 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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