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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
697 Reviews

697 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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September 24, 2022

Quick yet honest and accurate service of my vehicle. Very kind,accomodating and helpful staff More

by Cezsalvador
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 28, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 24, 2022

Bad service I was waiting and said it would be about 2 hours and half and took them more then 5 hours for a battery dignosis and people who got there after me got there car before me .. More

by Debra Mendoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abasi Rohit
Sep 29, 2022 -

AutoNation Toyota Hayward responded

Hi Debra, we are deeply disappointed by your experience at AutoNation Toyota Hayward. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

September 23, 2022

After last service which was months ago I noticed my fog light was out. I called the service center and told them about it. They said to bring the car in. Unfortunately I wasn’t able to go back until this v More

by Wk_notary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qias
Sep 28, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.

Oct 20, 2022 -

Wk_notary responded

Last week finally had a chance to call the General Manager. My call was forwarded to the service center supervisor. He made an appointment to bring me car in and take care of the burned light. The burned fog light and an additional light which had also burned out were replaced with no charge. The service center rep. Qais was very friendly and professional. This experience completely changed my opinion of their customer service and I am extremely happy the issue was solved very professionally. Thanks again Qais

September 22, 2022

Very good with service and parts I have a Toyota sienna with 256,000.00 miles I love More

by Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Sep 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 21, 2022

Keep their promise on time, i appreciate their compliment while waiting for car in for tune up More

by Gcdoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Brogan
Sep 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 21, 2022

Had an appointment. Took 45 minutes to get checked in. All it is is get info on car and the keys. This has happened before but its closest Toyota to my work. Another ins More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 26, 2022 -

AutoNation Toyota Hayward responded

Hi Phil, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.

September 20, 2022

Service was excellent but I had a difficult time getting service representatives on the phone and getting a promised call back! More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 26, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 19, 2022

Good service and efficiency especially I love the transportation arrangements. No need to wait at Toyota station. More

by jmamy5546
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Sep 24, 2022 -

AutoNation Toyota Hayward responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2022

I was not happy you guys service because of the employee who handled me told me that the money she charged is not appropriate.one of my new tires was taken from me. I bought it 6 months ago. More

by Lemma.wabi
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi
Sep 22, 2022 -

AutoNation Toyota Hayward responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 224-4854 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 19, 2022

Two mechanic told me that the reason for the rav4 leak is the water pump !but their professional mechanic said didn't found issues and my car still leakibg~ More

by Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stupid
Sep 22, 2022 -

AutoNation Toyota Hayward responded

Hi Wilson, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (510) 224-4854 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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