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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
697 Reviews

697 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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November 17, 2022

My Service Advisor wanted me to purchase services the I am not sure I needed. He seemed angry that I said I would research first. I wish Toyota would offer a ride back home or a loaner when the service t More

by Buttercup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Nov 22, 2022 -

AutoNation Toyota Hayward responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Hayward. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (510) 224-4854 -- we hope to hear from you soon.

November 16, 2022

My advisor was properly trained and provided well-received advice. It was just time for an oil change and my truck was ready at the time promised. Very pleased with this service. More

by ronald.browder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Brogan
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 16, 2022

Although I waited for about 4 hours, it was worth it because the problems were fixed well. Thank you for an excellent service. More

by cwferanil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2022

I was given a new service technician who was amazing. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. More

by mteacher53
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Rose
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2022

My catalytic converter was stolen from my 2016 Corolla. Qais was my car repair advisor at the dealership and I couldn’t ask for a better advisor during this difficult time. He was very patient and very cou More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qais
Nov 18, 2022 -

AutoNation Toyota Hayward responded

Hi Sherri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 14, 2022

We had an the oil change in out car and the tech said it would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant More

by Mayrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Rose
Nov 18, 2022 -

AutoNation Toyota Hayward responded

Hi Mayrall, we are deeply disappointed by your experience at AutoNation Toyota Hayward. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

Nov 18, 2022 -

Mayrall responded

Thanks for responding but there’s no to discuss. Please just correct the problem and don’t make people wait so long. If the tech says 2 hours, it should only take 2 hours not 5 hours. I completely understand that things come up when not expected so a phone call would also be helpful.

November 12, 2022

The Service Advisor, Fernando Ruiz and the auto service is Great. Please bring back the Shuttle Service. I'm a Senior who needs pick up & drop off for my auto service requirements, More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FERNANDO RUIZ
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (510) 224-4854 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

Heidi attentively assisted me all the way. The only downside was that the coffee machine isnt working. half of us waiters couldnt get coffee. hayy More

by boyetsierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (510) 224-4854 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

I'm very satisfied with the service would recommend Toyota to anyone was greeted and helped by Carlos service manager More

by Earnestlove98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. . Carlos service manager
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 11, 2022

Rebeca was very kind and very very very very helpful. A plus to her service More

by Ariel.malanum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebeca
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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