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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
697 Reviews

697 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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December 22, 2022

the service was good the wait was long and my car was not washed. I am disappointed. the wait & the lack of a wash. More

by dasjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Report | Print
Dec 26, 2022 -

AutoNation Toyota Hayward responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (510) 224-4854.

December 22, 2022

I waited 3 hours and then the manager said they didn't have a part for an oil change so drove two h I urs up and back and nothing got sone More

by dbrough59
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager and Bryan Rose
Report | Print
Dec 26, 2022 -

AutoNation Toyota Hayward responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Hayward. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (510) 224-4854 -- we hope to hear from you soon.

December 21, 2022

It took a long time to wait i waste my time for 3hrs waiting for the service. More

by Bash it
Recommend Dealer
No
Employees Worked With
Bryan
Report | Print
Dec 24, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

December 20, 2022

Heidi Grogan had set me up with Beam, service technician to do the 30,000 miles maintenance on my vehicle and he did a video presentation of his work in details of the inspection on the brakes, tire rotatio More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Grogan and Beam
Report | Print
Dec 23, 2022 -

AutoNation Toyota Hayward responded

Hello Lily, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Hayward. Don't hesitate to call us if you ever need anything. Be safe on the road!

Dec 27, 2022 -

Lily responded

Dear Heidi and Beam, hello and good afternoon. Thank you both very much for your help for my recent 30,000 miles maintenance on my vehicle and for the free seat belt retraction. Now my seat belt works very well. Thank you to Beam for sharing the video of your maintenance service on my vehicle. My vehicle is doing great! Thank you very much Beam and thank you very much Heidi! Wishing you both a safe, healthy, Merry Christmas, Happy, and Prosperous New Year! Cheers, Lily Leung🎅🧑‍🎄🤶🎄🎁⛄️☃️🎈🎊🎉🎇🎆

December 20, 2022

Good service from the service adviser to the cashier! They were very respectful of the customer. —me! I have bought vehicles in the past and felt valued as a customer! I even enjoyed that they have a More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Dec 23, 2022 -

AutoNation Toyota Hayward responded

Hi Bill, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 19, 2022

La web para sacar cita ayuda mucho. El servicio fue puntual y eficiente, atendiondome con mucha cortesia. More

by Alexgiovi2012@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo, su nombre
Report | Print
Dec 22, 2022 -

AutoNation Toyota Hayward responded

Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

December 12, 2022

I had very good treatment from the people who work there, very friendly and the service was fast More

by Jose m laris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Dec 14, 2022 -

AutoNation Toyota Hayward responded

Hi Jose, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

December 12, 2022

The service I need was done on time and all service maintenance lights are off when picking up vehicle. More

by usalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dax Feng
Report | Print
Dec 14, 2022 -

AutoNation Toyota Hayward responded

Hi Usalisa, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 10, 2022

They give me a good service so I am very happy with it they take care my car. More

by mirelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacobo Rosas, Christain
Report | Print
Dec 13, 2022 -

AutoNation Toyota Hayward responded

Hi Mirelle, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 08, 2022

made me wait for 4 1/2 hrs just muti point & tire rotation & change oil More

by dbi811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rey Abassi
Report | Print
Dec 12, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 224-4854 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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