AutoNation Toyota Hayward Service Center - Service Center

The staff is very prompt and friendly! Went to fix a computer issue and for an oil change. They got to me right away Went to fix a computer issue and for an oil change. They got to me right away More

If you are looking for a car service advisor please see Fernando at Hayward Toyota. Fernando is efficient and will schedule you when convenient for you. He provides excellent customer service and in my Fernando at Hayward Toyota. Fernando is efficient and will schedule you when convenient for you. He provides excellent customer service and in my opinion is honest about what services your car needs. I give Fernando 10 stars for going the extra mile when providing excellent customer service. I will continue to bring my car to him whenever it needs maintenance. Great job Fernando! More

No notice that my car is already fixed they waited me to call them and ask if car is fixed. They didn’t provide car rental. Service advisor is absent too. Service is too expensive. call them and ask if car is fixed. They didn’t provide car rental. Service advisor is absent too. Service is too expensive. More

They are professional good communication and have excellent customer service. Everyone was polite and respectful and addresses and concerns that I had and answered my questions fully excellent customer service. Everyone was polite and respectful and addresses and concerns that I had and answered my questions fully More

Great service, great customer service clean installations also bilingual people to help thank you guys also bilingual people to help thank you guys More

Bryant is great. Give him a raise. Very helpful and accommodating. Will be back again. Give him a raise. Very helpful and accommodating. Will be back again. More

The sales representative-Max in the lobby attitude is so bad and rude!!! I ask him when I can get my second key for my car Rav 4 Toyota Which I bought in Nov 2022. He just sat down and asked me I bough bad and rude!!! I ask him when I can get my second key for my car Rav 4 Toyota Which I bought in Nov 2022. He just sat down and asked me I bought the new car or used one. I told him I bought the new one rav4 2022 here in Nov 2022. He just told me I should contact Toyota directly instead of asking him. He said I just sold the car. The key or part Which I don't have I should call the Toyota instead. He also told the example like he just sold the insurance and he didn't care about the rest service. He even didn't help me to check How is my key's status and told me what I will ecpece in the next. I told him when I bought the car. The sales told me the second key will mail to my home address. And three months later I called Again. He told me the key will mail to the dealer And the dealer will call me to copy the program the second key. And I told him the agent who helped me to check and maintain my car in 6 month also is curious I didn't get my second key for a long time. But Max didn't check anything for me and just asked who is my saler and told me he can't do anything. He just sat down behind the desk and he was so inpatient. I really feel disappointed with him. Is it my fault to ask I bought a new car but only I have one key with it? Is it my fault to ask the dealer to follow up with my second key? But Max gave me the attitude was like that he just cares about selling the car and got the bonus. The Other things he didn't care. I really disappointed withthis experience with him. More

The service was fast, I was waiting about 2 hours 15 minutes. The waiting room was comfortable, there was TV, coffee and wending machines for snacks. minutes. The waiting room was comfortable, there was TV, coffee and wending machines for snacks. More

After car service missing 3 parts and until now no one call me back to flow up. call me back to flow up. More

I had a 8 Am appointment and was on time. But they did not complete my oil change or basic maintenance inspection. I had to request my vehicle to be taken off the rack at 11:45. Because the t But they did not complete my oil change or basic maintenance inspection. I had to request my vehicle to be taken off the rack at 11:45. Because the tech was at lunch. Is this Customer Service? More