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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.4
633 Reviews

633 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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November 15, 2022

I was given a new service technician who was amazing. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. More

by mteacher53
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Rose
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2022

We had an the oil change in out car and the tech said it would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant More

by Mayrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Rose
Nov 18, 2022 -

AutoNation Toyota Hayward responded

Hi Mayrall, we are deeply disappointed by your experience at AutoNation Toyota Hayward. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

Nov 18, 2022 -

Mayrall responded

Thanks for responding but there’s no to discuss. Please just correct the problem and don’t make people wait so long. If the tech says 2 hours, it should only take 2 hours not 5 hours. I completely understand that things come up when not expected so a phone call would also be helpful.

November 12, 2022

The Service Advisor, Fernando Ruiz and the auto service is Great. Please bring back the Shuttle Service. I'm a Senior who needs pick up & drop off for my auto service requirements, More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FERNANDO RUIZ
Nov 21, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (510) 224-4854 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

Heidi attentively assisted me all the way. The only downside was that the coffee machine isnt working. half of us waiters couldnt get coffee. hayy More

by boyetsierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (510) 224-4854 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

I'm very satisfied with the service would recommend Toyota to anyone was greeted and helped by Carlos service manager More

by Earnestlove98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. . Carlos service manager
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 11, 2022

Rebeca was very kind and very very very very helpful. A plus to her service More

by Ariel.malanum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebeca
Nov 20, 2022 -

AutoNation Toyota Hayward responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 07, 2022

Service was good but the never contacted me to let me know my car was ready. More

by Unknown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 15, 2022 -

AutoNation Toyota Hayward responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 07, 2022

Excellent customer service by Mario he helped me on my daughter’s car service thanks More

by Edgarmanansalaed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario
Nov 15, 2022 -

AutoNation Toyota Hayward responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Hayward. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2022

Bad communication between customer and service manager. I dropped off my trucks for a major repair under an insurance claim. It was there for over 2-3 months. As far a the Toyota product I traded in the ve More

by Oskie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryant and Carlos
Nov 15, 2022 -

AutoNation Toyota Hayward responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

November 04, 2022

Service is wonderful. The representative Bryant and the manager were accommodating and they even paid for my rental car at Enterprise because of the unforeseen situation. More

by Kennypjl1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant
Nov 11, 2022 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!

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