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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
697 Reviews

697 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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April 06, 2023

The service writer, Bryant Macias was very helpful but the service was slow and checking out was even slower More

by Mpmahoney49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Macias
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Apr 08, 2023 -

AutoNation Toyota Hayward responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 06, 2023

Great customer service with Fernando everything was on point and on time. He answered all of our questions and took great care of us. More

by prietita327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Apr 08, 2023 -

AutoNation Toyota Hayward responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 04, 2023

Came on time but still waited for about 30 min before they assisted me. But the service was quick so i was happy. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Report | Print
Apr 07, 2023 -

AutoNation Toyota Hayward responded

Hello Brian, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 02, 2023

I was greeted and registered in at my appointment time. The service was explained well. There was good communication when additional service was recommended. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Report | Print
Apr 06, 2023 -

AutoNation Toyota Hayward responded

Hi Carol, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Hayward and we hope to be of service again in the future.

March 22, 2023

I don’t think they even performed my 25,000 mile service. Car was exactly the same as when I turned it in. Didn’t even put it through the car wash. More

by kerbear
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Mccallum
Report | Print
Mar 24, 2023 -

AutoNation Toyota Hayward responded

Hi Kerbear, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.

March 13, 2023

Didn't charge my car or wash it. Other than than good service. Thank you! More

by cookiemonster1_619
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall
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Mar 16, 2023 -

AutoNation Toyota Hayward responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.

March 11, 2023

excellent and fast service! :) Staff are accomodating and helpful. Environment is also clean and spacious. More

by christinanepacena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mario
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Mar 14, 2023 -

AutoNation Toyota Hayward responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

March 09, 2023

Friendly service beyond expectations, entire history of my truck from 0 miles Excellent team work More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando & Heidi
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Mar 13, 2023 -

AutoNation Toyota Hayward responded

Hello Christian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

March 06, 2023

Service technicians seem to do a good job and overall the service is efficient. Needs work on the scheduling and checkin side. Appointments are typically pointless to make since they seem to have issues assi More

by Freyaandobi
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Supposed to be Brian but ended up with someone else
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Mar 09, 2023 -

AutoNation Toyota Hayward responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.

March 06, 2023

Work was done as expected on my vehicle. Sales person was very friendly and helpful More

by dran_prsd
Recommend Dealer
Yes
Employees Worked With
3133 Rohit Abasi
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Mar 06, 2023 -

dran_prsd responded

I suggest u take ur vehicle for servicing at Hayward Toyota, very organized from dropping off to pickup

Mar 09, 2023 -

AutoNation Toyota Hayward responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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