AutoNation Toyota Hayward Service Center - Service Center

The sales representative-Max in the lobby attitude is so bad and rude!!! I ask him when I can get my second key for my car Rav 4 Toyota Which I bought in Nov 2022. He just sat down and asked me I bough bad and rude!!! I ask him when I can get my second key for my car Rav 4 Toyota Which I bought in Nov 2022. He just sat down and asked me I bought the new car or used one. I told him I bought the new one rav4 2022 here in Nov 2022. He just told me I should contact Toyota directly instead of asking him. He said I just sold the car. The key or part Which I don't have I should call the Toyota instead. He also told the example like he just sold the insurance and he didn't care about the rest service. He even didn't help me to check How is my key's status and told me what I will ecpece in the next. I told him when I bought the car. The sales told me the second key will mail to my home address. And three months later I called Again. He told me the key will mail to the dealer And the dealer will call me to copy the program the second key. And I told him the agent who helped me to check and maintain my car in 6 month also is curious I didn't get my second key for a long time. But Max didn't check anything for me and just asked who is my saler and told me he can't do anything. He just sat down behind the desk and he was so inpatient. I really feel disappointed with him. Is it my fault to ask I bought a new car but only I have one key with it? Is it my fault to ask the dealer to follow up with my second key? But Max gave me the attitude was like that he just cares about selling the car and got the bonus. The Other things he didn't care. I really disappointed withthis experience with him. More

The service was fast, I was waiting about 2 hours 15 minutes. The waiting room was comfortable, there was TV, coffee and wending machines for snacks. minutes. The waiting room was comfortable, there was TV, coffee and wending machines for snacks. More

After car service missing 3 parts and until now no one call me back to flow up. call me back to flow up. More

I had a 8 Am appointment and was on time. But they did not complete my oil change or basic maintenance inspection. I had to request my vehicle to be taken off the rack at 11:45. Because the t But they did not complete my oil change or basic maintenance inspection. I had to request my vehicle to be taken off the rack at 11:45. Because the tech was at lunch. Is this Customer Service? More

Muy bueno el cervical amables asta café te regalan los precios están accesibles ase faltan las donas para el ☕ precios están accesibles ase faltan las donas para el ☕ More

Overall great service. My only complaint is there was a mistake with my phone number and I did not receive a phone call that the work was done. My only complaint is there was a mistake with my phone number and I did not receive a phone call that the work was done. More

I took my car to be serviced on Friday April 14th at 12:20pm. My service advisor came out introduced himself and inspected my car and explained what service was going to happen while there. I was called 12:20pm. My service advisor came out introduced himself and inspected my car and explained what service was going to happen while there. I was called to pick up my car a little before 3pm. I have had nothing but very positive experiences everytime I have taken my car in to be serviced. The staff and service advisors have been very professional and the servicing of my vehicle has always been very efficient. I am very pleased with this dealership. More

Service Adviser was professional, informative and answered all my questions. Excellent customer service at this dealership. answered all my questions. Excellent customer service at this dealership. More

Long wait after I arrived for the service advisor. Maybe they schedule the times too close together. Also the first gentleman put the wrong sign on my car while I was waiting. Maybe they schedule the times too close together. Also the first gentleman put the wrong sign on my car while I was waiting. More

Good Service from The Service Department. Professionalism and Respect from the Shop Department Manager is what my wife and I got from. Professionalism and Respect from the Shop Department Manager is what my wife and I got from. More