AutoNation Toyota Hayward Service Center - Service Center

(Cross posting this from my Google review). First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the man First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the manager's contact number in these replies takes you to an automated messaging system. It did not take me directly to the manager or their voicemail when I called it. In July 2022, I took my vehicle for a 30k mile maintenance appointment here. I paid $1266.22 for the service and everything went fine. However, I went to Fremont Toyota for my next maintenance appointment in April 2023 and did not have to pay anything because my service advisor there used my prepaid maintenance plan when I purchased the vehicle. I was confused since my Hayward service advisor (Ray/Rohit Abasi) in July didn’t use my prepaid plan. For 6 days, I contacted the AutoNation Toyota Hayward Service Center several times leaving voicemails and an email to Ray, asking to receive a refund for my service in July, and never received any response. My prepaid plan should have covered that appointment. After no response, I went physically to the service department in Hayward. I spoke with Ray and his manager and they provided me with unsatisfactory customer service. They did not offer to reimburse me for July and showed no empathy for my situation. I bought my car from the dealership here and had a great experience, so it’s very disappointing to see that the customer service does not match in the service department. I’d highly recommend Fremont Toyota over Hayward, since their service department provides a higher level of customer care. More

I finally found a good service representative. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. More

Fernando was very nice and very helpful, informed me about everything I needed to know. The service didn’t take too long which is very good. about everything I needed to know. The service didn’t take too long which is very good. More

The services were professional and the staff is very polite. I liked the experience of getting my car serviced there. polite. I liked the experience of getting my car serviced there. More

I’ve been doing my car service there since I bought it 10 years ago. Always good quality work. years ago. Always good quality work. More

Great service, took my older model there for a leaking brake hose that another dealer had messed up and they found the problem right off. Ordered the parts and called me back to setup an appointment to ge brake hose that another dealer had messed up and they found the problem right off. Ordered the parts and called me back to setup an appointment to get the repair done. More

Excellent service especially the one who assisted me during my car service. So I will going to recommend this place the AutoNation Toyota Hayward. during my car service. So I will going to recommend this place the AutoNation Toyota Hayward. More

Convenient close to home everything is great I wish that they don’t take too long to process I stayed in my car over 1 hour just waiting when I have an appointment already they don’t take too long to process I stayed in my car over 1 hour just waiting when I have an appointment already More

Service was prompt and professional. I just wished the cars are wiped down if a car wash is being offered. I just wished the cars are wiped down if a car wash is being offered. More

I'll recommend it as long as you don't have to deal with service advisor Jesus. Not a good person. Needs more customer service training. I think he forgot the people that come in there and pay for things pa service advisor Jesus. Not a good person. Needs more customer service training. I think he forgot the people that come in there and pay for things pays his salary. Without customers, he would be in the unemployment line. More