AutoNation Toyota Hayward Service Center - Service Center

Had very bad experience in this visit. I had appointment at 10:40 got checked in 11:40 people coming after me got service before me some how . Never going back again this place I had appointment at 10:40 got checked in 11:40 people coming after me got service before me some how . Never going back again this place More

Very smooth handling of an unusual problem requiring additional warantee communication with HQ. Good interaction starting with Service Front Desk Lady, then 2 other people. additional warantee communication with HQ. Good interaction starting with Service Front Desk Lady, then 2 other people. More

I have been going there for years , they have great customer service.. very nice people customer service.. very nice people More

Everyone was attentive and kind. The only thing was that I was scheduled for 9am service and was seen at 9:40am so didn’t like the wait but everything else was okay. The only thing was that I was scheduled for 9am service and was seen at 9:40am so didn’t like the wait but everything else was okay. More

I was there to diagnose squeaking sound from trunk. They did diagnosis and said i have to change struts. But when i went to change struts in another shop as dealer’s quote was expensive, the other shop They did diagnosis and said i have to change struts. But when i went to change struts in another shop as dealer’s quote was expensive, the other shop said it was not struts and he fixed my car for free. I paid $220 and waited 5 hours for nothing. More

Second time bringing my car here for an oil change service. Really like the lady who was the service advisor, but it’s not her fault that the dealership employs others who aren’t as enthused with thei service. Really like the lady who was the service advisor, but it’s not her fault that the dealership employs others who aren’t as enthused with their jobs. More

I spent half a day at the dealership but was then told by Toyota Headquarters that they did not do my work! I am worried. I called them but have not gotten an answer back yet. Toyota Headquarters that they did not do my work! I am worried. I called them but have not gotten an answer back yet. More

The service was fast, easy, and good. I asked for a complimentary car wash but unfortunately their machine wasn’t working. I hope in the future this is part of their maintenance, it w I asked for a complimentary car wash but unfortunately their machine wasn’t working. I hope in the future this is part of their maintenance, it will definitely make me come back. More

Great experience the mechanic was well versed and shared his recommendations along with video footage. his recommendations along with video footage. More

Service member was good to me. The person who was managing my car was able to get me a new set of tires and get my car done the next day as promised and on short notice. The person who was managing my car was able to get me a new set of tires and get my car done the next day as promised and on short notice. More