AutoNation Toyota Hayward Service Center - Service Center

Bryant helped me with a quick service! awesome last minute call for 15k service. Would recommend awesome last minute call for 15k service. Would recommend More

Fernando is the best. He always makes sure that my car is done the first time, no going back for the same problem. Thanks, Fernando! He always makes sure that my car is done the first time, no going back for the same problem. Thanks, Fernando! More

The service center is really unorganized. I scheduled an appointment online but was still considered "walk-in" because the staff I was assigned to on the appointment stopped working there. Th I scheduled an appointment online but was still considered "walk-in" because the staff I was assigned to on the appointment stopped working there. That also means I had to unnecessarily wait longer even though I had confirmation of an appointment. As I sat in my car, I could hear the staff cursing under their breath, bad mouthing each other, and it was an awkward environment. Finally when I came to get my car two hours after they had called me to say it was ready, I had to wait because they misplaced my keys. Also, I had to wait because only when I arrived did they put my car through the car wash... why call me if it's not 100% ready? Everyone seems stressed and unorganized. I was never introduced to the new staff that was servicing/assigned to my car. More

Very professional and fast service. Mario was on top of things. He updated me as soon as service was completed. Mario was on top of things. He updated me as soon as service was completed. More

Fernando is our hero taking an amazing care of our Tacoma and CH-R. Appreciate the excellent service!! and CH-R. Appreciate the excellent service!! More

(Cross posting this from my Google review). First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the man First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the manager's contact number in these replies takes you to an automated messaging system. It did not take me directly to the manager or their voicemail when I called it. In July 2022, I took my vehicle for a 30k mile maintenance appointment here. I paid $1266.22 for the service and everything went fine. However, I went to Fremont Toyota for my next maintenance appointment in April 2023 and did not have to pay anything because my service advisor there used my prepaid maintenance plan when I purchased the vehicle. I was confused since my Hayward service advisor (Ray/Rohit Abasi) in July didn’t use my prepaid plan. For 6 days, I contacted the AutoNation Toyota Hayward Service Center several times leaving voicemails and an email to Ray, asking to receive a refund for my service in July, and never received any response. My prepaid plan should have covered that appointment. After no response, I went physically to the service department in Hayward. I spoke with Ray and his manager and they provided me with unsatisfactory customer service. They did not offer to reimburse me for July and showed no empathy for my situation. I bought my car from the dealership here and had a great experience, so it’s very disappointing to see that the customer service does not match in the service department. I’d highly recommend Fremont Toyota over Hayward, since their service department provides a higher level of customer care. More

Fernando was very nice and very helpful, informed me about everything I needed to know. The service didn’t take too long which is very good. about everything I needed to know. The service didn’t take too long which is very good. More

I finally found a good service representative. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. More

The services were professional and the staff is very polite. I liked the experience of getting my car serviced there. polite. I liked the experience of getting my car serviced there. More

I’ve been doing my car service there since I bought it 10 years ago. Always good quality work. years ago. Always good quality work. More