AutoNation Toyota Hayward Service Center - Service Center

I like the clear video diagnostics with explanation and recommendations plus the service guy who I felt gave me a good deal. I will be back for oil changes instead of the quickie lube places who have cause recommendations plus the service guy who I felt gave me a good deal. I will be back for oil changes instead of the quickie lube places who have caused me some problems. More

Overcharged and Ignored – Disappointing Experience at AutoNation Toyota Hayward I recently brought my 2019 Toyota Camry SE, which is in excellent condition with low mileage, in for its 30,000-mile ser AutoNation Toyota Hayward I recently brought my 2019 Toyota Camry SE, which is in excellent condition with low mileage, in for its 30,000-mile service at AutoNation Toyota Hayward—and was charged an exorbitant ~$1,900 for what should have been a routine service. The charges broke down to $1,286 for labor and $752 for parts. Upon reviewing the parts costs, I noticed extreme markups—one item was over 2.2 times the standard retail price. When I questioned the service advisor about the unreasonable pricing, the response was simply that they "needed to make a profit." No itemized explanation of the service was provided. To make matters worse, I was told the service manager wasn’t available (it was a Friday), and that I would receive a call back. I never received a follow-up. According to multiple online sources, a typical 30,000-mile service at a dealership should range from $559 to $904—less than half of what I was charged. This isn’t my first negative experience with this dealership. When I bought the car here, the Finance Manager pressured me into purchasing a $2,000 Toyota Auto Care plan, citing how the car had "40 computers" and that "things could go wrong." He reassured me I could cancel anytime. I returned the same day to cancel, and still it took nearly three weeks, multiple calls, emails, and an in-person visit to get my money back. The General Manager was informed of my complaint, yet never acknowledged or apologized for how I was treated. Looking back, I should have taken that early experience as a red flag and avoided their service department altogether. Instead, I gave them a second chance — and got taken for a ride, again. In my opinion, AutoNation Toyota Hayward prioritizes profit over transparency and customer trust. If you value fair pricing and accountability, I strongly recommend taking your business elsewhere. More

Went in for the first 6 month service for my Camry. Had an appointment at 10:40am and got out at 1:30pm. That's almost 3 hrs for a routine checkup. So I wasn't happy. The service department had too Had an appointment at 10:40am and got out at 1:30pm. That's almost 3 hrs for a routine checkup. So I wasn't happy. The service department had too many customers, so they should limit the appointments to handle car service. More

I have always had good service. Harman was great and would like him to work on my car next time. Harman was great and would like him to work on my car next time. More

Heidi provided excellent service and honored my coupon. The wait was a bit slow but the staff makes up for the delay. The wait was a bit slow but the staff makes up for the delay. More

I felt respected in so many different ways. My appointment time was honored, the special pricing applied without any fuss, the waiting area is exceptional, and most importantly, my service repr My appointment time was honored, the special pricing applied without any fuss, the waiting area is exceptional, and most importantly, my service representative was courteous, friendly and listened with intelligence. On the 1 to 5 scale, I give them a 6. More

I went today 5/13 for battery and oil change. Both the advisor Jim Smith & technician Adrian Lala did an excellent job & quick services. They aimed for safety of all clients w/ multi-point checks Both the advisor Jim Smith & technician Adrian Lala did an excellent job & quick services. They aimed for safety of all clients w/ multi-point checks and video report from Technician. Price is above average but workmanship & all parts are reliable. They are great guys too and knows works very well. I appreciate their teamwork on how to serve their clients’ needs despite of the busy day. They both deserved to be promoted with salary wage increase. The managers supervisors must also be thankful & proud of them. AutoNation Toyota Hayward in 24773 Mission Blvd Hayward CA 94544, has maintained the 5-star and efficient quality of work service by all staffs. Their waiting area & lobby has TV and clean coffee area. I consider this service center the best with fastest service ever in the whole Bay area and Northern CA. I will see them again after 6 mos. More

I had appointment arrived on time. They were wonder in taking me in. Pretty fast and friendly people. They were wonder in taking me in. Pretty fast and friendly people. More

Always do a great job and explain everything including cost ahead of time. All employees are very friendly. cost ahead of time. All employees are very friendly. More

Staff was nice, extra service to take issues. Will be back for next service. Thanx Will be back for next service. Thanx More