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AutoNation Toyota Hayward Service Center - Service Center

Hayward, CA

4.5
696 Reviews

696 Reviews of AutoNation Toyota Hayward Service Center - Service Center

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August 29, 2024

Our service advisor Jim was so far the best I've encountered with. Truly appreciate his great service. More

by Yabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 01, 2024 -

AutoNation Toyota Hayward responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 29, 2024

Service was great, they helped me promptly and kept me informed with text during the process. More

by Pimp510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 01, 2024 -

AutoNation Toyota Hayward responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Came to this dealership for service. The service rep (Mario) was excellent. He set clear expectations and delivered on them. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Aug 31, 2024 -

AutoNation Toyota Hayward responded

Hi Anthony, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 30, 2024

The service in the dealership is very good and the way they explains their things makes it clear for me to understand. Very well mannered too. More

by yinglanhuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Aug 01, 2024 -

AutoNation Toyota Hayward responded

HI, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 10, 2024

Jim Smith/service advisor is great! ! Jim took care of all my service needs. Will definitely come back if I need service. More

by Gary Ng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Report | Print
Jul 11, 2024 -

Gary Ng responded

Great job Jim Smith!!

July 08, 2024

Good communication re costs and expectations. Easy appointment scheduling. On time completion. No issues. Thank you! More

by kjpage2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were pleasant
Report | Print
Jul 10, 2024 -

AutoNation Toyota Hayward responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 08, 2024

Jim is always so pleasant and helpful. He makes it all worth coming to this dealership. More

by evelyndelrosario580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Jul 10, 2024 -

AutoNation Toyota Hayward responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 19, 2024

Very good customer and maintenance. I am happy with the video of the mechanic inspection. More

by auyeung_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 20, 2024 -

AutoNation Toyota Hayward responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 17, 2024

The worst place had apppointment at 9 called in at 1pm. Never going back the service person worse dosent call on his cell phone More

by sattar50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Horjert
Report | Print
Jun 18, 2024 -

AutoNation Toyota Hayward responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 224-4854 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 15, 2024

Excellent service provided by Jim. Service was taken care of in a professional manner. Advice was given for the next service. Thanks Jim. More

by UMESHC0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jom
Report | Print
Jun 19, 2024 -

AutoNation Toyota Hayward responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 19, 2024 -

UMESHC0573 responded

Spoke to Jim for next visit in October. Thanks.

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