AutoNation Toyota Hayward

Very poor service . Giving incorrect information to customers. Bad experience. Mistake for choosing this dealer. Giving incorrect information to customers. Bad experience. Mistake for choosing this dealer. More

I am not satisfied about service, very bad service, technician that do my car , he doesn’t have experience and skills also. He take off rear seat but after reinstalling , he forgot install seat belt an technician that do my car , he doesn’t have experience and skills also. He take off rear seat but after reinstalling , he forgot install seat belt and rear seat very bad after he did the service . I have to come back second time to fix it, but rear seat not as before. Even service manager can not fix the issue,Very very bad service, never come back More

Heide the Service Advisor was the one help me to the Process of my 2021 RAV4, Fast & Reliable Service, Thanks Heidi Process of my 2021 RAV4, Fast & Reliable Service, Thanks Heidi More

Great service. I brought it in with electrical problems and the advisor/techs were very helpful. I brought it in with electrical problems and the advisor/techs were very helpful. More

No explanation of work done, the person assigned to me wasn’t very friendly nor accommodating wasn’t very friendly nor accommodating More

Auto Nation Toyota Hayward, Service Department is excellent in providing services to their clients. The Service Advisor #8700 Mr. "Q" is very professional and they have well trained technician like excellent in providing services to their clients. The Service Advisor #8700 Mr. "Q" is very professional and they have well trained technician like technician #1423. I am very satisfied with the job they did for my Highlander 2019 when I brought for service on March 1, 2022. More

They very accommodating to my needs for servicing my car. I waited in the waiting room and was kept abreast on when my car would be ready! Great customer service I waited in the waiting room and was kept abreast on when my car would be ready! Great customer service More

Thomas Sanchez my service advisor went above and beyond normal to accommodate my service needs. normal to accommodate my service needs. More

The wait time for simple services, e. g. an oil change (3 hours!) is way too long. Certain Service Reps (or whatever they’re called) are actually really helpful and talk to you like you’re g. an oil change (3 hours!) is way too long. Certain Service Reps (or whatever they’re called) are actually really helpful and talk to you like you’re a human being, and not a wallet, but they are few and far between. Most of them just speed read off the list of stuff the computer says you need done to to your car, but you don’t really. So, you go in for what should be a quick and simple oil change ($88), but they try to sell you three times that amount in other unnecessary services ($318). If my car was not well maintained and was not up to date with its service, I could understand this. But it is. Now, not all of the reps do this, so if you can find one that is honest and fair, and treats you with respect, then try to schedule your appointments with that person. On a positive note, it is good that they check for recalls while you’re in for service. Best to get those taken care of right away. More

Excellent customer service. I am using this dealership for many years and Carlos goes above and beyond to meet my service needs I am using this dealership for many years and Carlos goes above and beyond to meet my service needs More