AutoNation Toyota Hayward

It was not a good day. The workers were overwhelmed. Apparently according to the workers, they booked 20 appointments on the 8 AM slot. My name didn’t even show up on their The workers were overwhelmed. Apparently according to the workers, they booked 20 appointments on the 8 AM slot. My name didn’t even show up on their list. Luckily, I had my email confirmation for the oil change. They did forget my request for car wash so I requested again. Not sure what was happening at that time cause the car went in and around the car wash 3 times unwashed while the others were going in and out. Took about another 15 minutes. Just felt like the place got too big to be managed and even get personal on some level. From someone outside, looking in, it was chaos. Hopefully better next trip. Fingers crossed. More

My first time in this place and I am very thankful for Ray my service advisor he is very helpful and kind.I will be back there for sure. Ray my service advisor he is very helpful and kind.I will be back there for sure. More

This is such a GREAT dealership! We initially contacted them online in June ‘22 about a vehicle. Vinnie responded within minutes to our inquiry. The vehicle we liked had recently bee We initially contacted them online in June ‘22 about a vehicle. Vinnie responded within minutes to our inquiry. The vehicle we liked had recently been reserved, but we were offered other options. We told Vinnie we wanted a particular vehicle trim package etc and we were informed we could reserve it. He kept in constant communication throughout the entire delivery process. We happily met him on 9/24/22 for the delivery of our truck! Honestly, the entire process seemed too good to be true. This business manager deserves recognition also for employing such honest, hardworking professionals! There are many dealerships that over promise and under deliver during these times of short supply. This was by far the best vehicle purchase we have ever had! Thank you so much for assisting us and getting my husband the truck he’s been wanting!! More

service was excellent and very timely. my car was ready as promised. Have always had fast, courteous, and professional handling of my service needs. my car was ready as promised. Have always had fast, courteous, and professional handling of my service needs. More

The service manager was well prepared for my scheduled service and having knowledge about recommended services. He saved not only my time but also money as helping me to pick the services I needed. service and having knowledge about recommended services. He saved not only my time but also money as helping me to pick the services I needed. More

Buenos presios buenos personas carros limpios bien servicio excelente trato buenos presios y eselete trato grasias por ser asi servicio excelente trato buenos presios y eselete trato grasias por ser asi More

Bad customer service greeting and checkout experience. Received attitude upon checking in. No greeter or clear intake process - even for a scheduled appointment. Good initial service representative aft Received attitude upon checking in. No greeter or clear intake process - even for a scheduled appointment. Good initial service representative after waiting 10min to check in. Unfortunately it was reversed on checkout; inexperienced service rep and manager that would not explain the service done or work with me on the billing. Car service took 1 day later than expected after already being late one day due to part delay. Pretty sure they even bent my license plate. Would rather drive to SF Toyota then return. More

Service was slow but they have hard working employees and honest services at this dealership. honest services at this dealership. More

They are very professional and courteous. They take very good care of you vehicle. Vehicle is usually completed at promised time. When I noticed that my headlight was out I called and sp They take very good care of you vehicle. Vehicle is usually completed at promised time. When I noticed that my headlight was out I called and spoke to the Manager to have it corrected, which it was. More

Great customer service (Brian)! !! Very Professional and knowledgeable!!! He takes his time in doing a task. !! Very Professional and knowledgeable!!! He takes his time in doing a task. More