AutoNation Toyota Hayward

Overall, my experience with this dealership is very good. I usually go to them over anyone else because of the excellent customer service. They work very hard to go above and beyond. My only concern is th I usually go to them over anyone else because of the excellent customer service. They work very hard to go above and beyond. My only concern is the wait time and the lack of organization when checking in. I showed up at 7:55 for an 8:00 AM appointment but did not get seen until 8:20AM. And because of the confusion of the drive-up people who arrived after me were seen before me. That was very frustrating. They definitely need to find a way to make sure customers are seen in the order in which they arrive. More

My Service Advisor wanted me to purchase services the I am not sure I needed. He seemed angry that I said I would research first. I wish Toyota would offer a ride back home or a loaner when the service t am not sure I needed. He seemed angry that I said I would research first. I wish Toyota would offer a ride back home or a loaner when the service takes more than a day. More

Super helpful and went above and beyond to get me into a car....Ahmad and Henry are awesome....thanks again guys car....Ahmad and Henry are awesome....thanks again guys More

My advisor was properly trained and provided well-received advice. It was just time for an oil change and my truck was ready at the time promised. Very pleased with this service. well-received advice. It was just time for an oil change and my truck was ready at the time promised. Very pleased with this service. More

Although I waited for about 4 hours, it was worth it because the problems were fixed well. Thank you for an excellent service. because the problems were fixed well. Thank you for an excellent service. More

My catalytic converter was stolen from my 2016 Corolla. Qais was my car repair advisor at the dealership and I couldn’t ask for a better advisor during this difficult time. He was very patient and very cou Qais was my car repair advisor at the dealership and I couldn’t ask for a better advisor during this difficult time. He was very patient and very courteous every time I spoke with him. He worked extra hard trying to locate a catalyst converter for my year of car and also worked extremely hard with my car insurance. He maintained professionalism during the entire time while my car was being repaired and gave me constant updates. He was always consistent and I cannot thank him enough for taking his time to work with me through this process. Even when I went to pick up the car he maintained his same level of professionalism. The cashier Sarah was also nice and friendly. More

I was given a new service technician who was amazing. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. He listened to me and went over all the service that was completed on my Highlander and the results. The correct service was actually done. More

We had an the oil change in out car and the tech said it would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant would take 2 hours but it took over 5 hours. Very disappointed on the time it took but the tech was pleasant More

Car delivered on time as promised Clear explanation of what was going to be done with this service. what was going to be done with this service. More

The Service Advisor, Fernando Ruiz and the auto service is Great. Please bring back the Shuttle Service. I'm a Senior who needs pick up & drop off for my auto service requirements, is Great. Please bring back the Shuttle Service. I'm a Senior who needs pick up & drop off for my auto service requirements, More