AutoNation Toyota Hayward

My Toyota Corolla was purchased in 2020 with 5 services under the coverage. With the pandemic closures, I serviced 3 times once the service center opened up. When I went over to do the 4th service,, 2 week under the coverage. With the pandemic closures, I serviced 3 times once the service center opened up. When I went over to do the 4th service,, 2 weeks ago, I was denied, that the 2 year coverage is up in December 2022. The service center failed to honor the 2 services left. Bryan at the Service Center denied it. I hope the Manager can fix his employee's error. Under the pandemic criteria, I am still eligible for the two remaining services left. More

Good customer service, you can feel the good heath of the toyota car after service. Overall value for service. the toyota car after service. Overall value for service. More

Dealership was okay when I bought my highlander 2021. But going bad for service it is horrible. I called on phone and could not get a service appointment. I went in person and one of the service associat But going bad for service it is horrible. I called on phone and could not get a service appointment. I went in person and one of the service associates did some paper work and claimed I have a date for the next friday 10 am. I asked him for a print out and he said they can get it out with my number I do not need the print out. I got there 10am on friday I did not have an appointment. The other service employees were giving me an attitude as if I did not pay for the service or I did not have an appointment. As though they were doing me a favor. They got to attend to me long after one hour after attending to others. My car was not washed after servicing they returned it to me dirty. I hope in my life never to return there to service my car again. Service staff attitude was very horrible, not supportive. More

Since i got my Tacoma from this dealership in 2020, I’ve always have vehicle serviced by them so far I’ve no issues. would I recommend this dealership? yes i would. good luck! always have vehicle serviced by them so far I’ve no issues. would I recommend this dealership? yes i would. good luck! More

We had a great experience buying our new RAV4 and trading in our old Prius. They were responsive and helpful throughout the process. in our old Prius. They were responsive and helpful throughout the process. More

Experience was great. Didn’t feel pressured to buy. Sam who helped me explained everything to me and was patient. He is an Amazing person. Also John was so helpful and kin Didn’t feel pressured to buy. Sam who helped me explained everything to me and was patient. He is an Amazing person. Also John was so helpful and kind. Amazing work experience. Would recommend to all friends and family. Keep up the EXCELLENT work! More

Very prompt, thorough and knowledgeable. No delays in returning the car. Cashiers were very nice. No delays in returning the car. Cashiers were very nice. More

No markup! !! No hidden fees, very transparent! The two associates we dealt with were exceptional. I cannot afford not to give Johnny 5 stars for going above and !! No hidden fees, very transparent! The two associates we dealt with were exceptional. I cannot afford not to give Johnny 5 stars for going above and beyond to find us the car we wanted in spite of all this car scarcity. I left the dealership expecting delivery in a week and a half, just to get a call 2 days later, that the car is ready. Henry, the financial service manager was awesome in his dealings. His explanations and offer were great. We left the dealership super happy. More

Had very bad experience in this visit. I had appointment at 10:40 got checked in 11:40 people coming after me got service before me some how . Never going back again this place I had appointment at 10:40 got checked in 11:40 people coming after me got service before me some how . Never going back again this place More

Very smooth handling of an unusual problem requiring additional warantee communication with HQ. Good interaction starting with Service Front Desk Lady, then 2 other people. additional warantee communication with HQ. Good interaction starting with Service Front Desk Lady, then 2 other people. More