AutoNation Toyota Hayward

Very professional and fast service. Mario was on top of things. He updated me as soon as service was completed. Mario was on top of things. He updated me as soon as service was completed. More

Fernando is our hero taking an amazing care of our Tacoma and CH-R. Appreciate the excellent service!! and CH-R. Appreciate the excellent service!! More

The service here has always been great. They are all very helpful. This is my 3rd car from them. Thank you They are all very helpful. This is my 3rd car from them. Thank you More

(Cross posting this from my Google review). First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the man First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the manager's contact number in these replies takes you to an automated messaging system. It did not take me directly to the manager or their voicemail when I called it. In July 2022, I took my vehicle for a 30k mile maintenance appointment here. I paid $1266.22 for the service and everything went fine. However, I went to Fremont Toyota for my next maintenance appointment in April 2023 and did not have to pay anything because my service advisor there used my prepaid maintenance plan when I purchased the vehicle. I was confused since my Hayward service advisor (Ray/Rohit Abasi) in July didn’t use my prepaid plan. For 6 days, I contacted the AutoNation Toyota Hayward Service Center several times leaving voicemails and an email to Ray, asking to receive a refund for my service in July, and never received any response. My prepaid plan should have covered that appointment. After no response, I went physically to the service department in Hayward. I spoke with Ray and his manager and they provided me with unsatisfactory customer service. They did not offer to reimburse me for July and showed no empathy for my situation. I bought my car from the dealership here and had a great experience, so it’s very disappointing to see that the customer service does not match in the service department. I’d highly recommend Fremont Toyota over Hayward, since their service department provides a higher level of customer care. More

Najim & Fj very helpful and courteous. Very pleased with service. Will recommend to our friends & family Very pleased with service. Will recommend to our friends & family More

My salesman, Mo Sharifi, made sure the price quoted for my new Toyota Camry Hybrid was what I paid. I admire him for being a man of his word. I also appreciate that I paid the sticker price for my car. my new Toyota Camry Hybrid was what I paid. I admire him for being a man of his word. I also appreciate that I paid the sticker price for my car. Several other dealers in the SF Bay Area add a markup of $2000 or more to the sticker price. More

Fernando was very nice and very helpful, informed me about everything I needed to know. The service didn’t take too long which is very good. about everything I needed to know. The service didn’t take too long which is very good. More

I finally found a good service representative. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. ...Fernando has been very honest, sincere, and helpful. Makes for a much better visit to the service department. More

Very good experience! No haggling! Kyler and Eyi were very helpful! Was a Short and sweet visit.? No haggling! Kyler and Eyi were very helpful! Was a Short and sweet visit.? More

The services were professional and the staff is very polite. I liked the experience of getting my car serviced there. polite. I liked the experience of getting my car serviced there. More