AutoNation Toyota Hayward

I made an appointment for an oil change at9 o'clock AM I arrived on time and waited in a line of other cars I assume was there for there appointments too. I wasn't seen by my service advisor until 9: 55. arrived on time and waited in a line of other cars I assume was there for there appointments too. I wasn't seen by my service advisor until 9: 55. I was there for a oil change only! He told me my vehicle wouldn't be ready for at less 3 hours, which I find to ridiculous. So I canceled my 9 o'clock appointment and left. I will not be back to Hayward Toyota again! More

Kyler and John were awesome and very helpful. It was an easy purchasing process. We bought a really awesome 2024 Tundra and we did not feel pressured, rather we felt like we were buying from a fa It was an easy purchasing process. We bought a really awesome 2024 Tundra and we did not feel pressured, rather we felt like we were buying from a family member. They explained everything thoroughly and we are happy campers. Thank you AutoNation, especially Kyler and John! More

Bryant was great informing me of the vehicle service! Service was fast and great. Will be back for next service. Service was fast and great. Will be back for next service. More

John in finance was really helpful and gave me a really good deal. Was super helpful in explaining everything and really thorough with all the paperwork and explaining all terms. Answer all questions and h good deal. Was super helpful in explaining everything and really thorough with all the paperwork and explaining all terms. Answer all questions and had really good customer service skills. More

Henry and Michael were an awesome team. Made purchase of vehicle pleasant for the first time in my life. Made purchase of vehicle pleasant for the first time in my life. More

Quick turnaround, clear and concise diagnosis from the service technician. I went in for my 15k service, and Fernando was great to work with. Would definitely bring my truck back for any future service ne service technician. I went in for my 15k service, and Fernando was great to work with. Would definitely bring my truck back for any future service needs! More

Car was in for 15000 mile service was also due for brake fluid flush and tire alignment and tire rotation. I was seen by Mario instead of my service advisor I had asked for but Mario was very nice and profe fluid flush and tire alignment and tire rotation. I was seen by Mario instead of my service advisor I had asked for but Mario was very nice and professional.I dropped off the car at 11:30 am on Friday ,October 6th and was called around 2:30pm that my car was ready. I paid and received my receipt but had no copy of the tech's notes on the MPI form only a print out of what was done and fee's but no details. Mario was not present I am sure was busy but I had no explaination or details I could reference because there was no MPI form . Usually the service advisor goes over what was done or at least there is the multi point inspection form I can look at. So I just assume all was done and was ok meaning that the tires were inspected and rotated and the remaining tread was sufficient and that the tire pressures were where they should be, the remaining life of the brakes also OK and all the fluid levels checked and filled if necessary. All that information is typically on the MPI form that is usually attached to my other paperwork but not this time . It is important to me so that was the only minor negative aspect of the visit but overall great service. More

Sales person was very personable and friendly. Financial department was fantastic with the process. Car was clean and ready to go. Financial department was fantastic with the process. Car was clean and ready to go. More

I think his name was jim. ..anyway great customer skills and very helpful on getting my car serviced ... ..anyway great customer skills and very helpful on getting my car serviced ... More

I have been trying to reach financial department since last week with the payment issues with no response. I believe you will stop responding to the customers post your sales is done. Really upset on this last week with the payment issues with no response. I believe you will stop responding to the customers post your sales is done. Really upset on this. More