AutoNation Toyota Hayward

This place is a joke. I spent my day off this past Monday there trying to purchase a new tundra thinking to take advantage of the 0% interest. After spending hours of haggling on the price, we finally came a there trying to purchase a new tundra thinking to take advantage of the 0% interest. After spending hours of haggling on the price, we finally came a conclusions after 6 hrs to settle on 40,100 out the door for a 2013 Tundra 5.7 SR5 package which includes convenient package, tow package and also the chrome front and rear bumpers. So around 6:45pm, we were finally able to meet with the finance manager. Then surprise, the finance manager told me and my wife that you are not getting this car with the agreed option packages not unless I'm going to throw down another 4000. I proceed with telling him that that's not what the sales rep and the floor GM and I agreed on. The sales rep and the GM came into the office and then they started yelling and arguing with each other totally forgetting that my wife and I were sitting there. The finance manager at the end got mad and snatched all the paper work off the table pretty much telling us to get out. I have opened a compliant with BBB against them for not full filling their obligation because In CA an oral agreement is a contractual agreement. Avoid them at all cost. I were actually thinking about trading my current car in at the same time to get a new Camry as well. That would've been two sales in one. Totally wasted a total of eight hours there. More

Wow what a wonderful car buying experience!!!! We never thought it would be this hassle free and pleasant. Jeff Hershman was our Sales person and he was absolutely fantastic. He was approachable and pe thought it would be this hassle free and pleasant. Jeff Hershman was our Sales person and he was absolutely fantastic. He was approachable and personable. With him there were no gimmicks, no pressure and he treated us with respect. He was patient and flexible and gave us a good price on the car hassle free. He went beyond the call of duty to ensure we were happy with our RAV4 purchase. We would highly recommend Jeff! Also we would highly recommend Hayward Toyota. We truly appreciated what Jeff and the dealership did for us!!! It was beyond anything we ever expected or experienced. We would definitely go back to buy our next car! More

I would highly recommend Jeff Hershman. My experience of Buying a new car (Highlander) was excellent. I find him friendly, straight forward and not like a typical sales person who go back and forth on prici Buying a new car (Highlander) was excellent. I find him friendly, straight forward and not like a typical sales person who go back and forth on pricing. He takes every single measure that he could do to satisfy his customer. My experience with John in finance was also worth mentioning here.. He presented various service/maintenance options but never tried to force anything on us. Overall staff in this dealership is good. We were out within couple of hours after the test drive as a happy customer. More

I would highly recommend Jeff. Your Buy will be I would highly recommend Jeff. Your Buy will be pressureless and hasleless. After lot of disappoinments from various dealers, We approached Toy I would highly recommend Jeff. Your Buy will be pressureless and hasleless. After lot of disappoinments from various dealers, We approached Toyato Hayward to buy totato sienna. It was just a 3 hour visit to his office and we are proud owners of a Seinna.. Ofcourse We talked with Jeff a couple of times before we actually met him in his office. He was the only one person in this whole bay area who really made us comfortable in the price. He takes every single measure that he could do to satisfy you. I did not see the typical act each and every sales person do - going back and forth to talk to their manager. He is pretty straightforward and the only one salesperson who would quote the price in email and to be very true he infact gave us a price lower than what he quoted in email. you will not be disappointed. Trust me. He is just awesome. More

Mark was wonderful to work with. I purchased a used car at a credit union show in Pleasanton. Mark was very busy but took time to speak with me. I worked with me on few key negotiation points and kept hi at a credit union show in Pleasanton. Mark was very busy but took time to speak with me. I worked with me on few key negotiation points and kept his word when some things came up later during the financing process. The finance guy was not big on chit chat but was focused on getting the deal done which I can appreciate. That is why I gave just a “good” rating on friendliness. After leaving I realized the car mats were not on the floor boards or in the trunk. I called him the following Monday and asked if they had them at the dealership. He called me back promptly and offered to reimburse me for some since he could not find them. (This was after the sale was done! That's unheard of these days.) It was such a welcomed change from the horror show I encountered at Dublin Honda. These guys are true professionals. More

I just bought a 2011 Toyota Camry for my daughter. Previously I bought a Toyota Avalon for both myself and another for my wife. This is thus the third car I have purchased from Jeff Hershman at Haywa Previously I bought a Toyota Avalon for both myself and another for my wife. This is thus the third car I have purchased from Jeff Hershman at Hayward Toyota. I am very pleased with all three cars and recommend Jeff Hershman for his honesty and professionalism. Negotiating for a new car was handled in a very professional way with no tricks or deceptions like at other dealerships I have visited in the past. I always have my service performed at the dealership. Jay Wampler, the Assistant Sales Manager, is great. He always makes sure you know what will be done and how long it will take. If it is over 1 1/2 hours I have the shuttle driver take me back home until the car is ready. More

I had been considering a new car purchase and although I had never owned a Toyota before, the Toyota Corolla was on the list of possible buys. I was hesitant about a car purchase because I did not look forw had never owned a Toyota before, the Toyota Corolla was on the list of possible buys. I was hesitant about a car purchase because I did not look forward to high pressure sales tactics. When I went to Hayward Toyota, I made it clear that I was not making a decision that day, that I was just making initial inquiries. Mr. Hershman was very polite, let me ask questions, explained the Corolla features and then invited me to a test drive.There no pressure to make an immediate decision. He gave me a business card for future reference. I spoke with him the next day because there was a sale price listed in the local paper that was a little less than the one I had been quoted. He assure me that an adjustment would be made. I returned to the dealership the next day and everyone was very helpful and polite. It was raining and someone outside escorted me to the doors with a huge umbrella. The whole buying process went very smoothly. This is my very first Toyota purchase and I'm pleased with the process and with the car. More

Two dealers (one in SoCal and the other in Dublin, CA) had the car we wanted – a 2010 Toyota Venza - black exterior with ivory interior. And both turned out to have scratches. My wife and I just thoug had the car we wanted – a 2010 Toyota Venza - black exterior with ivory interior. And both turned out to have scratches. My wife and I just thought it was not meant that we get a new car. We then accessed the AMEX car buying program. Jeff Hershman of Hayward Toyota contacted us within minutes of receiving the notification of our interest in a 2010 Venza. Jeff did a fast search then let us know within the next 20 minutes, our search for the 2010 in Black/Ivory or our second choice color was just not available. He asked us our third option. We told him we would be open for buying a 2011 (which meant we didn’t get the $1000 2010 credit from Toyota). Bingo! Jeff found a Black/Ivory 2011 Venza that had come in around November at another dealer and was pre-January price increase by Toyota. And the price was just under what we said we wanted to pay for a 2011! What an honest man!!! The next day we met Jeff and the Venza. He already had it detailed and it was just waiting for us. After a quick and very pleasant chat in his office that has years of memories and stories, we went for the drive then sat down to finalize the purchase. Jeff then worked with us on the trade in of our 15 year old Volvo and the complete package was wrapped up. Then Harish Malik (Finance Manager) took us through the various Toyota programs and processed the remaining paperwork with smooth professionalism. Overall, our experience with Jeff and all the other team members at Hayward Toyota was TRULY OUTSTANDING. We cannot say enough good things about Jeff Hershman. Except that he became the recipient of my wife’s decadent chocolate chip cookies - that are only for the best of the best folks that we work with. Thank you Jeff and Hayward Toyota for the wonderful environment we experienced and all the follow up to make certain we are still delighted. We are delighted! More

I had purchased my Tacoma 4x4 Truck from Jeff in early 2005 when other dealers were trying to get me on a waiting list with a deposit and no known arrival date, Jeff ordered exactly what I wanted and in n 2005 when other dealers were trying to get me on a waiting list with a deposit and no known arrival date, Jeff ordered exactly what I wanted and in no time it came. This time, Jeff and Omar were able to find me the exact model and color I wanted and got me a great price on our new 2011 Sequoia. It was worth the drive down from Folsom. They made the shopping experience very easy and quick. The vehicle was perfectly detailed and full of gas upon pick-up. They gave us a trade-in value on our high mileage Highlander that was right in line with the KBB values - no low balling or other games some other dealers do between the sales price, trade in value and interest rate. He was very fair and I was very satisfied with the whole buying experience. I highly recommend asking for Jeff rather than just visiting any other dealers’ lot and playing salesmen’s roulette. More

Our purchase of a new 2011 Camry was a very non-stressful pleasant experience. It was our first Toyota purchase. Jeffrey was very considerate and answered all of our questions. No pressure of any kind. H pleasant experience. It was our first Toyota purchase. Jeffrey was very considerate and answered all of our questions. No pressure of any kind. He was very informative regarding all the do's and don'ts of the Camry. I would highly recommend Jeffrey and this dealership to anyone who is planning a new car purchase. More