AutoNation Toyota Hayward

Took car in for oil change… oversight/sloppy work led to a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along the way. 2 stars for providing a rental. More

First of all, I bought a 2013 Evo X from them, bought it and signed all the paperwork just to find out it won’t be ready for a week , no biggie right I can wait (They needed a knuckle to replace) and while and signed all the paperwork just to find out it won’t be ready for a week , no biggie right I can wait (They needed a knuckle to replace) and while replacing the knuckle they JUST noticed they needed a new Speed Sensor because they broke the old one so there goes another week waiting. This “New” Speed Sensor comes in and the Parts Manager ordered the wrong part for the WRONG model of the car so BOOM after week goes by , then I get a call saying they broke the Computer Electronic and they have to order it from Japan. WHO IN THE HECK ARE WORKING ON THESE CARS??? WHOS DOING THE INSPECTION???? WHY WOULD THEY SELL A CAR THATS NOT EVEN READY??? Also another thing when I was signing the papers THEY CLAIMED it had 0 RECALLS , then going through the papers it has 2 DIFFERENT recalls?!!??!!? THIS DEALERSHIP IS A SCAM! I hope no one goes through this. Terrible Service. Terrible Mechanics. More

My Experience with this Dealership I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of b I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of begging, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but they are so busy that even after one month of continuous begging, they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. I have lost all my enthusiasm of new car and all the money that I paid for NEW car. More

The dealer doesn't stand behind the cars they sell. I bought a new Tacoma. In 2 days I noticed the speedometer was way off. I took it to the dealer and got the runaround. I later got a video on my phone I bought a new Tacoma. In 2 days I noticed the speedometer was way off. I took it to the dealer and got the runaround. I later got a video on my phone of sitting at a stop light and the speedometer showed 40mph. They accepted the video and called Toyota for advice. They said to replace the entire cluster, but they were on back order. Autonation said they would call when the part was available. 28 days later with no truck I called the dealership. They had no information. I called Toyota and explained what was going on. They checked, found the history and noted that the part had been ready for 8 days. Toyota shipped the part, called Autonation and it was installed the next morning. I was 2 days from the Lemon Law kicking in. Autonation could care less. They are not your advocate if you have a defect. More

be careful with the transaction Do not go here to buy car or you will get stressfullness like me. They charged you higher from the agreement on your bill that has wasted a lot of you Do not go here to buy car or you will get stressfullness like me. They charged you higher from the agreement on your bill that has wasted a lot of your time to come back to make clear. My case already 4 months but not settled down yet. More

Got my car 1 hour before the promise time. Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise Very professional with positive attitude explain what service you getting. Service Advisor Brian Mc Callum got my car done 1 hour before the promise time More

TERRIBLE SERVICE WORK NOT COMLETED Bought a Scion. Next morning won't start. Stop payment check.Car towed back.Keys to my car lost.Sent to collection for stop on check. Bought a Scion. Next morning won't start. Stop payment check.Car towed back.Keys to my car lost.Sent to collection for stop on check. More

Bait and switch I can't stress how terrible my experience was. First, The prices on the window stickers are not the price of the car. They added "dealer extras" t I can't stress how terrible my experience was. First, The prices on the window stickers are not the price of the car. They added "dealer extras" that were not listed on the sticker. These weren't divulged until we were into the negotiations. Second, the sales staff doesn't seem to know what they are doing. We wandered around for 20 minutes looking for a car that didn't have the "dealers extras". Finally they gave up and said it had been sold. Once they found an acceptable car and we started talking about price they made us wait for almost 2 hours while they tried to figure out their own sales process. Then came the real nonsense. They quoted us an interest rate of 13% (I'm new to the USA, so I don't have a credit rating in this country). When I said no, they convinced us to wait and took another hour to come back with 6.9%. That's an acceptable rate, but 3 weeks later (yes they let me drive around for 3 weeks without financing), they called me back into the office. The interest rate quoted is not what they actually charge. It went up from 6.9 to 18% !!! Then Finance staff doesn't know what paperwork they need. I had to go back 3 times. I don't think its criminal, but its certainly incompetent. More

Poor Customer Service I purchased a brand new Toyota Avalon Hybrid and the car would next start after stopping at the mall within 10 minutes from the dealership. I called I purchased a brand new Toyota Avalon Hybrid and the car would next start after stopping at the mall within 10 minutes from the dealership. I called and they sent one of the sales attendants. He said it is battery problem. I asked how can a brand new car have battery problem. He got jumped the car and we drove back to the dealership. Of course the service dept was closed since it was late in the evening. I was told they would call me when the car is ready. I received a call a few it must have been almost a week later. Since I took Bart to work that day I told I would need someone to pick me up from Bart. I called ahead of time to let them what I would be at the Bart station. The driver arrived almost 30 minutes later. When I got to the dearliership I was told my car was not ready? WHAT ?? How could that be possible when they called and told me the car was ready. I was pissed off and demanded to speak with the manager. I was told he was out of the country on family issue. I asked for him contact information. I communicated with him via email and explained who horrible their customer service and how unacceptable that is. Never heard back from. In the meantime, when their customer outreach dept manager contacted me. I demanded my car be delivered ASAP and that I would never step a foot at their dealership anymore. I also tried to call their Sales Dept Manager/VP several times until he finally answered my call. Need to say, he was arrogant and of no help. SO BUYER BEWARE. CUSTOMER SERVICE SUCKS at AutoNation Toyota Hayward Service Center. More