AutoNation Toyota Hayward

Try to really deceivingly upsale I went in to buy the Prius. Harish Malik told me that if I change my mind about the extended service warranty I can always cancel it afterward and it I went in to buy the Prius. Harish Malik told me that if I change my mind about the extended service warranty I can always cancel it afterward and it would be easy. I was very hesitant to believe because he does not look like a very trusting person. However, I signed up with the intention to cancel it after thinking about it. 2 days later, I went in to ask him to cancel it . He told me that he cannot do anything because it is still in the process. I have to wait another 2 weeks. After 2 weeks, I called him and he told me to come in to the dealership to cancel. He told me that he cannot do the cancellation over the phone. For me, the commute is like 45 minutes for me to go there. I reluctantly went there and was told he still cannot do anything. xxx! I called the financial services and was told that it should be an easy process and it should only take a few days to cancel it. After 3 months of being patient, Harish Malik still has not cancel the warranty for me. I complained to the financial department and was told to write a letter to cancel it myself. I did exactly that and now the warranty is cancelled. Don't trust this financial manager! More

WHERE TO BEGIN IT WOULD TAKE WAY MORE THAN ENOUGH SPACE PROVIDED TO LET PEOPLE KNOW HOW TERRIBLY BAD THESE PEOPLE RIP YOU OFF. I WILL MAKE IT SIMPLE AND CLEAR ...STAY AWAY FROM HAYWARD TOYOTA SCION. PROVIDED TO LET PEOPLE KNOW HOW TERRIBLY BAD THESE PEOPLE RIP YOU OFF. I WILL MAKE IT SIMPLE AND CLEAR ...STAY AWAY FROM HAYWARD TOYOTA SCION. More

Leslie Ramos was most helpful and very friendly making our experience as first time buyers ..wonderful!! We would recommend this dealership to just about anyone, they are super nice, freaky clean bathroom our experience as first time buyers ..wonderful!! We would recommend this dealership to just about anyone, they are super nice, freaky clean bathroom:)) especially to clean freaks like us..lol it's family-friendly environment..coffee was awesome!..on top of the line! Thank you AutoWest, we love our Chysler!! More

This place is a joke. I spent my day off this past Monday there trying to purchase a new tundra thinking to take advantage of the 0% interest. After spending hours of haggling on the price, we finally came a there trying to purchase a new tundra thinking to take advantage of the 0% interest. After spending hours of haggling on the price, we finally came a conclusions after 6 hrs to settle on 40,100 out the door for a 2013 Tundra 5.7 SR5 package which includes convenient package, tow package and also the chrome front and rear bumpers. So around 6:45pm, we were finally able to meet with the finance manager. Then surprise, the finance manager told me and my wife that you are not getting this car with the agreed option packages not unless I'm going to throw down another 4000. I proceed with telling him that that's not what the sales rep and the floor GM and I agreed on. The sales rep and the GM came into the office and then they started yelling and arguing with each other totally forgetting that my wife and I were sitting there. The finance manager at the end got mad and snatched all the paper work off the table pretty much telling us to get out. I have opened a compliant with BBB against them for not full filling their obligation because In CA an oral agreement is a contractual agreement. Avoid them at all cost. I were actually thinking about trading my current car in at the same time to get a new Camry as well. That would've been two sales in one. Totally wasted a total of eight hours there. More

Wow what a wonderful car buying experience!!!! We never thought it would be this hassle free and pleasant. Jeff Hershman was our Sales person and he was absolutely fantastic. He was approachable and pe thought it would be this hassle free and pleasant. Jeff Hershman was our Sales person and he was absolutely fantastic. He was approachable and personable. With him there were no gimmicks, no pressure and he treated us with respect. He was patient and flexible and gave us a good price on the car hassle free. He went beyond the call of duty to ensure we were happy with our RAV4 purchase. We would highly recommend Jeff! Also we would highly recommend Hayward Toyota. We truly appreciated what Jeff and the dealership did for us!!! It was beyond anything we ever expected or experienced. We would definitely go back to buy our next car! More

I would highly recommend Jeff Hershman. My experience of Buying a new car (Highlander) was excellent. I find him friendly, straight forward and not like a typical sales person who go back and forth on prici Buying a new car (Highlander) was excellent. I find him friendly, straight forward and not like a typical sales person who go back and forth on pricing. He takes every single measure that he could do to satisfy his customer. My experience with John in finance was also worth mentioning here.. He presented various service/maintenance options but never tried to force anything on us. Overall staff in this dealership is good. We were out within couple of hours after the test drive as a happy customer. More

I would highly recommend Jeff. Your Buy will be I would highly recommend Jeff. Your Buy will be pressureless and hasleless. After lot of disappoinments from various dealers, We approached Toy I would highly recommend Jeff. Your Buy will be pressureless and hasleless. After lot of disappoinments from various dealers, We approached Toyato Hayward to buy totato sienna. It was just a 3 hour visit to his office and we are proud owners of a Seinna.. Ofcourse We talked with Jeff a couple of times before we actually met him in his office. He was the only one person in this whole bay area who really made us comfortable in the price. He takes every single measure that he could do to satisfy you. I did not see the typical act each and every sales person do - going back and forth to talk to their manager. He is pretty straightforward and the only one salesperson who would quote the price in email and to be very true he infact gave us a price lower than what he quoted in email. you will not be disappointed. Trust me. He is just awesome. More

Mark was wonderful to work with. I purchased a used car at a credit union show in Pleasanton. Mark was very busy but took time to speak with me. I worked with me on few key negotiation points and kept hi at a credit union show in Pleasanton. Mark was very busy but took time to speak with me. I worked with me on few key negotiation points and kept his word when some things came up later during the financing process. The finance guy was not big on chit chat but was focused on getting the deal done which I can appreciate. That is why I gave just a “good” rating on friendliness. After leaving I realized the car mats were not on the floor boards or in the trunk. I called him the following Monday and asked if they had them at the dealership. He called me back promptly and offered to reimburse me for some since he could not find them. (This was after the sale was done! That's unheard of these days.) It was such a welcomed change from the horror show I encountered at Dublin Honda. These guys are true professionals. More

I just bought a 2011 Toyota Camry for my daughter. Previously I bought a Toyota Avalon for both myself and another for my wife. This is thus the third car I have purchased from Jeff Hershman at Haywa Previously I bought a Toyota Avalon for both myself and another for my wife. This is thus the third car I have purchased from Jeff Hershman at Hayward Toyota. I am very pleased with all three cars and recommend Jeff Hershman for his honesty and professionalism. Negotiating for a new car was handled in a very professional way with no tricks or deceptions like at other dealerships I have visited in the past. I always have my service performed at the dealership. Jay Wampler, the Assistant Sales Manager, is great. He always makes sure you know what will be done and how long it will take. If it is over 1 1/2 hours I have the shuttle driver take me back home until the car is ready. More

I had been considering a new car purchase and although I had never owned a Toyota before, the Toyota Corolla was on the list of possible buys. I was hesitant about a car purchase because I did not look forw had never owned a Toyota before, the Toyota Corolla was on the list of possible buys. I was hesitant about a car purchase because I did not look forward to high pressure sales tactics. When I went to Hayward Toyota, I made it clear that I was not making a decision that day, that I was just making initial inquiries. Mr. Hershman was very polite, let me ask questions, explained the Corolla features and then invited me to a test drive.There no pressure to make an immediate decision. He gave me a business card for future reference. I spoke with him the next day because there was a sale price listed in the local paper that was a little less than the one I had been quoted. He assure me that an adjustment would be made. I returned to the dealership the next day and everyone was very helpful and polite. It was raining and someone outside escorted me to the doors with a huge umbrella. The whole buying process went very smoothly. This is my very first Toyota purchase and I'm pleased with the process and with the car. More