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AutoNation Toyota Hayward
Hayward, CA
1,135 Reviews
As one of the largest Toyota dealerships in Silicon Valley, AutoNation Toyota Hayward is the best source for all new and used Toyota models. Located on Mission Blvd just north of Orchard Ave, our showroom is easy to find. With an expansive inventory of both new and used Toyota vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our website today, or visit our showroom in Hayward today to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,135 reviews
July 27, 2021
I’ve been here before with my old car but I brought my new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of us new purchase here for a recall service and just an oil change. The welcoming service was okay, I’m aware of the “upselling” from previous years of using this service center. The tech that handled my car’s case didn’t ask my name but instead the first owner on the car popped up and he asked if this service was for this precious owner. I had given the tech my recall paperwork with my name and address so instead of trying to upsell, analysis of the situation should have occurred first. Once I picked up my car, the recall service provided was within the fuel tank and I noticed my fuel was well below half a tank when I pulled in with a full tank. So this had to be addressed. After my gas was replaced, I noticed my car did not have a cleared “maintained required see dealership” message even though I ordered an oil change. Additionally, I was not offered a car wash as previously experienced. All cars are provided with a dealership inspection of the brakes, tires etc and no one went over that with me as I previously experienced here before. The cashier also did not go over with me what service was provided and what cost I was paying for. The tire rotation I added last minute was not referenced on the receipt but I know tires were changed as I have a scrape on one and it was moved to the back. I just felt this service was not was I’m used to in the past, about 2-3years prior with my first purchase. I am a little disappointed… More
by MaeRS
Employees Worked With
Bryant
July 27, 2021
I scheduled my 10K service for 9:00am and I arrived at 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out tha 8:45. They did not check me in until 9:10 after I asked to see the assigned rep. The then sent me to another person. I asked them to check out that the lift gate opener did not work properly by foot movement or show me how to do it. Nobody knew how to do it so I said figure it out and let me know when the car is done. I waited at the dealer for 2 1/2 more hours then finally went to see where my car was, as nobody texted me that it was done. Another agent went and had someone check to see if the car was done. It was and they went to get it a few minutes later. I asked about the liftgate question and was told it worked but in reality it does not work most of the time. Nobody seemed to know what the problem is and said they would have to check into it and let me know. Needless to say nobody has contacted me a week later. Why did it take 2 1/2 hours to change the oil and rotate the tires and not even solve my problem with the liftgate and have an appointment to do all of this? More
by Jim
Employees Worked With
Abasi Rohit & ??????
July 27, 2021
Well I got ripped off again as usual. I got charged $271 dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. Th dollars for a 65,000 mile service that only needed to change the automatic transmission fluid. They said that was the only parts that were needed. They have no shame! It took a couple of hours, but they got it done on time. More
by ronald.owcarz
Employees Worked With
Heidi
July 22, 2021
Took car in for oil change… oversight/sloppy work led to a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along a full engine replacement followed by transmission replacement after 3 months in the shop. Got my car back still not right. Poor communication along the way. 2 stars for providing a rental. More
by Captaindarling1
Employees Worked With
T & C
July 21, 2021
Fernando was very helpful and polite. He took his time explaining the services that are needed to be done and set up an appointment for oil change. explaining the services that are needed to be done and set up an appointment for oil change. More
by Josephine
Employees Worked With
Fernando
April 20, 2021
First of all, I bought a 2013 Evo X from them, bought it and signed all the paperwork just to find out it won’t be ready for a week , no biggie right I can wait (They needed a knuckle to replace) and while and signed all the paperwork just to find out it won’t be ready for a week , no biggie right I can wait (They needed a knuckle to replace) and while replacing the knuckle they JUST noticed they needed a new Speed Sensor because they broke the old one so there goes another week waiting. This “New” Speed Sensor comes in and the Parts Manager ordered the wrong part for the WRONG model of the car so BOOM after week goes by , then I get a call saying they broke the Computer Electronic and they have to order it from Japan. WHO IN THE HECK ARE WORKING ON THESE CARS??? WHOS DOING THE INSPECTION???? WHY WOULD THEY SELL A CAR THATS NOT EVEN READY??? Also another thing when I was signing the papers THEY CLAIMED it had 0 RECALLS , then going through the papers it has 2 DIFFERENT recalls?!!??!!? THIS DEALERSHIP IS A SCAM! I hope no one goes through this. Terrible Service. Terrible Mechanics. More
by dezvaldez1
Employees Worked With
Eric Hannah
April 22, 2019
My Experience with this Dealership I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of b I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of begging, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but they are so busy that even after one month of continuous begging, they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. I have lost all my enthusiasm of new car and all the money that I paid for NEW car. More
by SG
Employees Worked With
Daylen (Sales Manager), Bonie ( Customer Experience)
February 11, 2019
The dealer doesn't stand behind the cars they sell. I bought a new Tacoma. In 2 days I noticed the speedometer was way off. I took it to the dealer and got the runaround. I later got a video on my phone I bought a new Tacoma. In 2 days I noticed the speedometer was way off. I took it to the dealer and got the runaround. I later got a video on my phone of sitting at a stop light and the speedometer showed 40mph. They accepted the video and called Toyota for advice. They said to replace the entire cluster, but they were on back order. Autonation said they would call when the part was available. 28 days later with no truck I called the dealership. They had no information. I called Toyota and explained what was going on. They checked, found the history and noted that the part had been ready for 8 days. Toyota shipped the part, called Autonation and it was installed the next morning. I was 2 days from the Lemon Law kicking in. Autonation could care less. They are not your advocate if you have a defect. More
by Conradm
Employees Worked With
Marco
January 07, 2019
be careful with the transaction Do not go here to buy car or you will get stressfullness like me. They charged you higher from the agreement on your bill that has wasted a lot of you Do not go here to buy car or you will get stressfullness like me. They charged you higher from the agreement on your bill that has wasted a lot of your time to come back to make clear. My case already 4 months but not settled down yet. More
by Amy
Employees Worked With
Vinnie, Ajim, Joul, Sunny
