AutoNation Toyota Hayward

Typically felt taken care of but this time if I didn't keep asking questions we were going to be charged for serviced that were already done 12k ago. Don't need to flush the transmission every 12k miles. keep asking questions we were going to be charged for serviced that were already done 12k ago. Don't need to flush the transmission every 12k miles. Tried to get us to do two large repairs totaling $4k for suspension work. Didn't even want to mention that about 30% of one of the jobs was covered by the first. If I hadn't kept asking questions the service advisor would have just taken our money. The only answer I received from the service advisor was that they have to quote it separately, but they would have worked with us. Mind you this was after about 5 minutes of me trying to drag complete answers out the service advisor. Then was told the car would be pulled up. Gentleman who had the keys was walking around the back parking lot pressing the alarm button for 5 minutes while I am standing beside it next to the back door of the service center. Had to remove their paper floor mat and plastic seat covering and walk into a service bay to throw away. I guess they don't sanitize the vehicles anymore. Overall, not impressed like I typically am. Going to get the work completed elsewhere by someone I feel we can trust. More

They are very professional serious and responsibility in business treat the person, thank you very much. business treat the person, thank you very much. More

excellent serviceExcellent personal, efficient fast excellent service Excellent personal, efficient fast service too I am happy for everything thank you excellent service Excellent personal, efficient fast service too I am happy for everything thank you More

Service rep explained exactly what services would be performed. Very knowledgeable and also very helpful performed. Very knowledgeable and also very helpful More

The techs was great and they know what they are doing.I would recommend them would recommend them More

Recent service experience was outstanding. Despite being short staffed, I was given excellent service by all advisors who assisted me. I was able to speak with a technician directly about my car and the iss short staffed, I was given excellent service by all advisors who assisted me. I was able to speak with a technician directly about my car and the issues I was having. He listened, responded thoroughly, and taught me more in the 20 minutes I spent with him then any Toyota service advisor at any dealership ever had. I am incredibly grateful for the time he spent with me and the knowledge I gained. Keep up the great work Hayward team! More

Excellent customer service. They took the time to do the restoration on my Classic Celica. Went above and beyond what I expected and stayed within my budget. Best decision I made was taking her to Hayward T restoration on my Classic Celica. Went above and beyond what I expected and stayed within my budget. Best decision I made was taking her to Hayward Toyota! More

Bryant Macias was very helpful, service was done in a reasonable time. What I didn’t like was receiving an email Saturday saying I had scheduled an appointment for June. I did not schedule anything and reasonable time. What I didn’t like was receiving an email Saturday saying I had scheduled an appointment for June. I did not schedule anything and now have to cancel that appointment. More

I worked with Arkadi Bober over the phone and e-mail. He was able to get me set up with a great vehicle, including a higher trim level than I was expecting within my budget and no markup - unlike dealership was able to get me set up with a great vehicle, including a higher trim level than I was expecting within my budget and no markup - unlike dealerships in my area. Arkadi set realistic expectations for the vehicle delivery timeframe and made the day of purchase an absolute breeze. Harish Malik handled the finances, provided compelling opportunities for expanded coverage, and helped me make the right choices for my needs. Thank you both for making car buying such a pleasant experience! More

Very informative and helpful crew that answered all questions you may have and high quality service questions you may have and high quality service More