AutoNation Toyota Gulf Freeway - Service Center

BEWARE HORRIBLE SERVICE ADVISOR!!! Tuesday morning was our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name KEVIN STRINGFELLOW approached us and ask what we wanted, we respond we had an appointment with Thomas for an oil change, he LIED to us and said that Thomas was running late, he proceeded on taking our vehicle in to get the oil change , while we were looking at the tire rack he asked us in a very RUDE TONE what vehicle we need tires for, we proceed on telling him we needed 2 tires, RUDE KEVIN STRINGFELLOW interrupted us by saying if you buy 3 tire the 4th one is only $1.00 more, when we said we only needed two rear tires RUDE KEVIN STRINGFELLOW yelled out and said we don't have tires for the XRunner there anyways, and rudely walking away. After the oil change was done Rude Kevin told us that our vehicle need immediate attention, they have done what is called a "multi point inspection" with out consulting us first. when ask about the finding of our rear differentials Rude Kevin try to belittle our knowledge and was getting upset when we ask specific questions on the quality of fluid in there. KEVIN dont care for customer service, he call us "BRO" AND TELL US WELL THE SERVICES NEED IMMEDIATE ATTENTION. I wish the Service Manager was there or the customer services relation lady Mary Ann Conner, they would have never tolerate this bad customer service from an advisor. Our family members combine have brought a few toyota's from this dealer. we would love to do more business with this dealer, but no longer will caused of the bad quality of service we get for a simple oil change. BEWARE OF RUDE KEVIN STRINGFELLOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I have written a couple of reviews on Toyota dealerships in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. My wife's vehicle was purchased there roughly a year ago (2008 Toyota Highlander) and with the purchase came a warranty that covers almost everything. What this review is about is their service, it is absolutely terrible. Sometimes when I call to make an appointment I will get either a happy greeting, or a "yeah" in a tone that I can only assume is someone having a really bad day. It's really up to a flip of a coin. Service wise, they are very friendly people in person. That's where they are smart, they don't want to lose your business and lose out on some of your hard earned money. Dropping the vehicle off, I needed an oil change, tire rotation, and a couple of other things that I won't go in to detail about but they had the vehicle for about 8 hours. Now me being the OCD type person to make sure I get what I pay for, I always put marks on my oil filter, drain plugs, and cabin filters just to make sure they aren't trying to get away from doing their job. I get a call later in the day that the vehicle is ready to be picked up. I head out, get dropped off and pick up the car and take it home to do my inspections. Now I pop open the hood and looked at the filter, of course the marks line up perfectly, the filter was never even touched. I don't even think they opened the hood at all, there is heavy dust build up where you grab the latch and the only hand prints there were mine. I scope out the bottom of the car, the drain plug is still in the same spot as well, and tires were not rotated (I make marks on the inside of them with a paint marker, FR, FL, RR, RL). Now given all that I was still not that upset until I started driving back to the dealer to complain, they used 1/2 tank of gas and drove only 12 miles which tells me they were sitting in the vehicle on a very hot Houston afternoon with the A/C cranked all the way up. This wasn't my first visit there but since I paid for a warranty package which covers maintenance items I am going to make sure they do their jobs. I have since the last visit been there 2 more times, both times I call I get the same "Yeah" when someone picks up their phone. I am giving their friendliness and price both "OK" on this review, I got the warranty for a steal (for obvious reasons I suppose) and in person they are the nicest people you can talk to (also for obvious reasons). I will not and have never recommended this dealer for service. More

They were supposed to fix my car, they didn't. They were supposed to get me a rental car, they didn't. When I called to talk to someone about this, their customer service agent berated me, called me names, supposed to get me a rental car, they didn't. When I called to talk to someone about this, their customer service agent berated me, called me names, then hung up on me. Horrible experience. I will never go back and would not recommend that anybody give them their business. More

I came into Champion Toyota for an oil change. I was greeted by Jesse. He was pleasant and warm . Told him I needed an oil change. He listened and took care of me. I did not have to wait for a long time greeted by Jesse. He was pleasant and warm . Told him I needed an oil change. He listened and took care of me. I did not have to wait for a long time. A very pleasant experience .. Thanks Jesse. More

Great service and friendly folks. The prices are pretty good but so are the free cookies. The people there really do take the time to take care of you and make you feel comfortable. I did not get bS'd ar good but so are the free cookies. The people there really do take the time to take care of you and make you feel comfortable. I did not get bS'd around like I have at alot of dealerships. They are straight shooters! More

Jeremy was my service advisor and he was very polite and knowledgable. The staff at this dealer is great and always helpfull. The sales person that I bought my car from took great care of me and was very po knowledgable. The staff at this dealer is great and always helpfull. The sales person that I bought my car from took great care of me and was very polite. When I bring my car in for service, they always treat me with respect and always take good care of my car. More

Came in for some custom work on my car at recommendation of a friend. Was not disappointed. Work was well done, right to my spec (and some of that included special-order parts). I was happy with the va of a friend. Was not disappointed. Work was well done, right to my spec (and some of that included special-order parts). I was happy with the value received and would recommend them. Tony Pereira, the service boss, is especially patient and helpful. More

Kevin is a great service advisor. I recommend him to all Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is alway Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is always ready to help me with regular service as well as the occasional breakdown! I will continue to use this dealership. Thanks Kevin! More