AutoNation Toyota Gulf Freeway - Service Center

bad receptionist! My neighbor pass me their number, but he wasn't sure, I try to make sure if it is the correct number, but the line was cut off, I try many times aft My neighbor pass me their number, but he wasn't sure, I try to make sure if it is the correct number, but the line was cut off, I try many times after that, but I couldn't get through, then I realize that wasn't a bad cell signal, she rejects my calls every time after hangup on me! I called in this morning, but I have never received a callback More

Horrible Service Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it w Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it was driven test. At 10:35 was told it's still driven test! Did not get the vehicle back unil 10:55. Oh, they left plastic cover and paper mat for me to clean up. Talked to the service manager, his answer was "what the h3ll do you want me to do?!?" Take your money somewhere else, where they value you. More

Auto Nation Toyota Service Bad My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did no My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did not schedule the requested body work. We only got the estimate. The sales staff was just as slow about selling us both the Prius V and Prius C that my brother and I baught this last month. More

I recently brought my car in for it's second Toyota Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change were performed correctly but the multi-point inspection lacked attention to detail in checking the tire pressure including the spare tire. During the cold weather temperature condition Houston has experienced, caused the tire pressure light on the on the instrument panel to come on and remain on. I checked the tire pressure on each of the wheels and it was 29 psi. The spare tire was low in pressure and after repressurizing all five tires including the spare to the recommended pressure, the low tire pressure indicator on the instrumentent panel went off. While this service oversite was not serious and did not cause a problem for my car, it's an indicator of a lack of attention to detail. I recommend that during the winter cold months in Houston, all car tires including the spare tire be checked for proper inflation pressure. More

The people at this dealership go above and beyond where customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doin customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doing the work and give you the cost upfront. They even provide warm cookies and ice cold water while you wait. More

Our salesperson Mike Smith was awesome. He found the car Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you ema Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you email reminders when service is needed, oil change, tune up etc. and they get you in out out with friendly service. More

I have always had my car serviced at Auto Nation Gulf Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiti Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiting for the service to be completed. There's no other place that i would bring my car to be serviced. Thank you Auto Nation for a job well-done. You're the best. Sincerely, Joan Evans More

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, wa Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations. More

Well I recently took my 2008 Toyota Camry to get it serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an app serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an appointment the day before my visit, came in the next day and still had to wait two hours! How long does it take to change out a light bulb? I hear a joke coming on lol. Later on I started having problems with the a/c, took it in immediately and was told that it would be almost two hundred dollars to get it checked! I felt this was priced way too high, but I was desperate considering it was a hundred degrees outside and I have two little girls who would be miserable riding around. They couldn't find the problem even though I again waited for two long hours. My service advisor told me that I would have to ride around for a day or two because the mechanics put blue dye in the car so that they would see exactly where the leak was coming from and that she would credit me back the price for the test when I got it repaired. So I was sent home with a tiny bit of freon that ran out immediatly and unfortunately happened over the weekend so I had to wait til Monday. I take it back in after looking for the same service advisor myself since hardly anyone comes out to greet you and ask if you need help. So she told me to wait and I did. After some time she came to me with the work order and showed me the price and what was going on. She told me there was a leak in the evaporator and I saw that it would cost me over fourteen-hundred dollars for parts and labor. I asked her how this could happen and she says that when the car starts aging things like this happen. The car is only four and half years old! So I guess it's true that once a warranty expires the car becomes a piece of junk. Well done Toyota! I told her I could'nt get it fixed at the moment for the obvious reason of a ridiculous price and was sent home with no extra freon and out two hundred bucks since I opted out of the repair. A couple days later I did some research on the cost of the actual part and it comes to no more than one-hundred and thirty dollars! Seems like they are making more money than should be allowed! I also saw another mechanic for his opinion and he saw no traces of the blue dye that the mechanics supposedly put in. He also was surprised that there was absolutely no air pressure when he checked my a/c. He told me this is highly unusual and that there should at least be a small amount of pressure even if I have a leak somewhere. Well it's sad to say that I was not totally surprised when he told me this. Toyota will not be getting my business anymore! More

I spent 4 hrs just for oil change and checked the noise which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours. It is so ridiculous. More