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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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July 29, 2021

My advisor was friendly and said my repairs would take about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Lo More

by billypotter2292
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 29, 2021

Great service! I got a good price on my oil change with extended warranty. I will be bringing it back for front axles as well. More

by dianajimenez2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 13, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2021

Usually service time waiting for oil change is about 1 hour and 1/2 to. 2. This is my 1st time ,I was done in 50 minutes. Big improvement More

by anyalfaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minerva
Aug 13, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 27, 2021

Good job service very nice and they did all inspection on vehicle They told me coming up service detail I am happy with that service More

by Aa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zuliibeth
July 26, 2021

Advisor Marily did a good job. She listened well, did the works professionally. All works completed around promised time in a satisfactory way. She is a good advisor. More

by samuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily
July 22, 2021

I mistaken my appt day and the manager on-site made accommodations to service my car and was very polite, friendly, and professional. Definitely Recommend!!! More

by Luong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Jul 24, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for sharing your positive experience! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

November 05, 2020

Had an appt for Rear Differential oil change, stated warning lights came on, they ran diagnostics, took them 9 hours! Service writer did not get ride for me to go home, only talked with me two times, I More

by sd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Service Writer, Service Manager (30 seconds)
Nov 09, 2020 -

AutoNation Toyota Gulf Freeway responded

Hello, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2097 to discuss what we can do to help.

August 13, 2020

Omar the service manager was rude, condescending, and argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, More

by pieper.n.b
Recommend Dealer
No
Employees Worked With
Omar service manager
December 23, 2019

Tony incapable of answering service questions I'm sure it's intentional to get you in the shop, but Tony absolutely refused to look up our service history and answer warranty questions prior to se More

by NoMoreAutonation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Huong
April 25, 2019

Felipe tried to scam me and my family!!! 0 STAR! Scammers. Thieves. Liars. Don't EVER GO HERE FOR YOUR CAR MAINTENANCE! I ALMOST GOT SCREWED OVER BY FELIPE! What kind of ethics do they no More

by Txian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Felipe Bibian