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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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August 09, 2021

Very good dropped my car off the night before it was done by 9am to pick up, fully washed and shiny. Zulibeth was great to work with and answered all my questions. More

by MS Trini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulibeth
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2021

Marily Perez does especially good work. She kept me advised as to cost and time to complete the job. She made several recommendations that helped save some money. I highly recommend her. More

by mpaulf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only worked with Marily Perez . Did not work with anyone else. Paying was easy too.
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

Had a recall notice repair and received great service from Tommy. The work was done timely and I appreciated his recommendation on needed services for my car. More

by kdunn913
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 02, 2021

Mentioned my windshield wiper fluid wasn’t working. They said they would check it and top off fluids. No problems mentioned when I picked up my 4Runner so I assumed it was just low on fluid. Tried it agai More

by Lynn.nance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 02, 2021

My service advisor Haley was friendly and attentive. Another lady also was so nice enough to give my daughter an activity packet while we waited. More

by jcerda22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2021

Tire needed replacement it took them 5 hours to only to come back with a refusal notice even though warranty was still active on vehicle. Dealer rep wanted a purchase of new tires instead of submitting app More

by Labadink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paulimo
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

August 02, 2021

Great Service by Ms. Minerva. Quick, professional and courteous personalized service. Easy to work with More

by shrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Shrie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2021

It use to be excellent service but it's no longer the same. I've been going there for years. And the reason why I keep on coming back it's because of excellent customer service and the quality of the s More

by josephine.rodriguez11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marely
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

July 30, 2021

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service. More

by Lourdes Ivette
Recommend Dealer
Yes
Employees Worked With
Ms. Paloma
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 30, 2021

Great job on SERVICE AND FRIENDLY PEOPLE THANK wait time wasn't bad and waiting area was very clean all in all it was a good day More

by EDDIEDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Gonzalez's
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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