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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.4
729 Reviews

729 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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August 23, 2021

The service writer was fine, but it took over 2 hours to get a battery replaced under warranty. Plus, they issued a laundry list of "upsell" recommended service, including wiper replacement for $100. Wiper More

by WF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo
Aug 30, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

August 20, 2021

Auto Nation Toyota sent a wrecker to transport my vehicle after I hit an object on the road. They seemed anxious to assist and get me back on the road in a timely manner. I am completely pleased with their More

by Mayanartintl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Child
Aug 24, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 19, 2021

Did a great job. Very quick as I did not have an appointment. Will definitely come back as needed. More

by goswim99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector
Aug 24, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We look forward to your next visit! Take care!

August 19, 2021

Very poor service by technicians. Came in for a recall service for a fuel pump replacement on 4Runner. Never had issues before, just wanted to get the recall taken care of preemptively. After about 20 mil More

by Josueggomez
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zulibeth
Aug 24, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

August 17, 2021

Service has always been Excellent. I’m lucky to take time to have met and know Mr. Campuzano. He definitely exemplifies customer service and very people oriented. More

by Lsando9318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Campuzano
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to Campuzano here at AutoNation Toyota Gulf Freeway! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 15, 2021

I got to work with two advisors when I went for my service and everything was great and they both answered all my questions. All the services done to my truck we’re top notch. The only bad thing on More

by gabegonzales13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma and Marily
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 14, 2021

Very good company eveyone is always so willing to help and answer questions. Would definitely recommend to family and friends. customer service at it's finest. More

by renadam30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!

August 13, 2021

Service was good. The wait was too long but the service was good. Good service More

by S Keener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayle Flores
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 13, 2021

As always, perfect service! I Won't go anywhere else! More

by aidycakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unk
Aug 17, 2021 -

AutoNation Toyota Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

May 31, 2022 -

aidycakes responded

Had oil change 05/29/22. I waited almost 15 min for the service rep (Paloma). When someone finally went to get her, she came out to help someone that came in AFTER me. When i voiced my anger about it, she was very flip about it & brushed it off. She couldve cared less. Will not use her again.

August 11, 2021

Marily Perez is very friendly, and professional. She took good care of my car. More importantly, she estimated exactly the time I waited at dealer to complete the service. Thank you, Ms. Marily, again. More

by quanglai10222003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Aug 20, 2021 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

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