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AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
729 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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729 Reviews of AutoNation Toyota Gulf Freeway - Service Center
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September 10, 2021
The service team was excellent. Worked with me on extra items that needed to be worked. Only problem was the time involved. Since it took longer than expected, transportation was provided. items that needed to be worked. Only problem was the time involved. Since it took longer than expected, transportation was provided. More
by elnachula
Employees Worked With
Hector at Gulf Frwy Toyota
September 09, 2021
Their service department is a ripoff. They charged me Their service department is a rip off. They charged me $103 for a oil change and to rotate my tires. That is xxxxxxxx. Never again Their service department is a rip off. They charged me $103 for a oil change and to rotate my tires. That is xxxxxxxx. Never again More
by Brig2506
Employees Worked With
Hector
September 08, 2021
The last 2 times I have been to this dealership, I have had to wait an unusual amount of time. The first time I waited 5 hours for a safety inspection. This time I waited 4 hours for an oil change, windshi had to wait an unusual amount of time. The first time I waited 5 hours for a safety inspection. This time I waited 4 hours for an oil change, windshield wipers, tire rotation, an alignment. When I called to make an appointment the person reassured me they had a new manager and it would be done in an hour and a half. The appointment was delayed from the beginning when I had to wait for the service manager until I complained that if he didn’t come I was leaving. He finally came after 30 minutes of waiting. He then told me it would be 2 hours. I waited 2 hours only to be told it wasn’t ready. Now I had left my husband at home. He is in a wheelchair and I am his only caregiver as well as the fact I needed oxygen. So they sent me home in their passenger van. The car was ready in an hour but I had to picked up and brought back to the dealership making it a 4 hour wait time . I will not return to the dealership due to the time spent on service calls, the prices, and because more than half of the staff were maskless as were half of their customers, and due to Toyota’s political views. More
by geraldin_mueller
Employees Worked With
Hector
September 07, 2021
On July 30, 2021, I went to have my Scion IQ serviced by Hector Rivas the "assistant manager". Mr. Rivas tried to persuade me to spend around $1580.00 car services/repairs for a routine check up via text r Hector Rivas the "assistant manager". Mr. Rivas tried to persuade me to spend around $1580.00 car services/repairs for a routine check up via text rather than walking up to me and telling me (which is such lazy "service"). In any case, I agreed to spend around $600.00 for services, and he assured me that all work would be completed in one and half hours. After 2 hours waiting and not receiving any "texts" from him, I walked over to Mr. Rivas work area only to find out that he left for an family emergency and would not be returning. What a joke. Long story short, Justin was able to assist me and discount the costs which was very kind him. I will not be coming back to AutoNation Toyota Gulf Freeway Service Center any time soon. Where did Russ Coskins go? More
by rgcebu2000
Employees Worked With
Hector Rivas did not do anything and Justin who completed the job
September 06, 2021
the service was very good and fast the assistant was the best and very friendly all the time And explain to me the service they have to do on my car best and very friendly all the time And explain to me the service they have to do on my car More
by Chuy
Employees Worked With
Pablo loredo
September 06, 2021
I was greeted and waited a few minutes until Pablo my service advisor came out and was very nice and asked what service I was needing. Oil change only and informed of how long it will take. So waited. service advisor came out and was very nice and asked what service I was needing. Oil change only and informed of how long it will take. So waited. More
by Linda
Employees Worked With
Pablo
September 06, 2021
Their customer care is top notch. I spoke to my service advisor Thomas because 1hr and 20 minutes had passed for my routine (normally 35-45 minutes at my original dealer) and he then spoke to his manager, advisor Thomas because 1hr and 20 minutes had passed for my routine (normally 35-45 minutes at my original dealer) and he then spoke to his manager, David. David came over and I explained to me that they had a safety meeting scheduled. He was also nice enough to offer a complimentary service. This is how management solves problems that arise. Because of Thomas and David, I will be back to this location rather than where I purchased my Tacoma. Thank you gentlemen. More
by Raphael.C
Employees Worked With
Thomas and David.
September 05, 2021
El Servicio Fue Rapido Y Muy Facil De Reservar La Cita Para El Mismo Dia, El Personal Muy Amable Y Atento, Mi Carro Quedo Listo En Pocas Horas, Gracias Para El Mismo Dia, El Personal Muy Amable Y Atento, Mi Carro Quedo Listo En Pocas Horas, Gracias More
by Irmaalejanda
Employees Worked With
Paloma
