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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.5
728 Reviews

728 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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February 21, 2022

I never seem to get in for my regular maintenance in a timely manner, but AutoNation Toyota is very good at giving quick appointments once I get the ball rolling. They always give clear estimates before a More

by Nowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 21, 2022

On Friday, Feb 18, 22. One of the front tire leak air on the wall, I remember that the inside wall. Someone told me bring to dealer, reason, I bought my car only 10 months More

by tnguyen1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1934 Justin T Vest
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call at (713) 489-2097. We hope to hear from you. us if you ever need anything. Be safe on the road!

Feb 24, 2022 -

tnguyen1946 responded

I call the # (713) 489 2097 five (5) times since you tell me, No one answer me. One time, someone there told me talk to Mr Pablo. Still no answer. Another time, the answer machine told me leave message, He will answer me. I left my phone #, and my email address. Still no answer. Please let me know, if guys do not want talk to me, or do not want to pay back my money.Then I will shut up. Here is my email address: tnguyen1946@gmail.com. Thank you very much. Trung Nguyen

February 21, 2022

Great service and communication on what will be done to my vehicle. Early morning appointments are the best. More

by homeyisdaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector ( in service department)
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

February 21, 2022

Good service and communication good customer service and experience good timing and work. Over all good More

by Tom_b4ss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

February 20, 2022

After receiving a recall notice I took my Tundra in…. Was kept waiting for 2&1/2 hrs and NOTHING was done…. More

by CMCantin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service staff
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

February 19, 2022

The people were nice and friendly. Was awesome thank you.... Cool place and people smiles More

by amybrooks1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 19, 2022

My service advisor was very helpful with the questions I had. I’ll probably be out of town for my last comp service at 25k , so she informed me that there is a cutoff point when I reach 26k. If this happens More

by larrygabriella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
Feb 19, 2022 -

larrygabriella responded

Very much appreciated the help from service advisor Paloma . Knowledgeable & professional. Very helpful. Thanx Paloma.

February 18, 2022

After having a horrific experience with Mr. C. Hill months ago when I was buying a new vehicle because he verbally attacked me and humiliated me. (I cancelled transaction). I purchased my Toyot More

by marys5447
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Thomas Mr. Firdous Mr. Messiah
Feb 18, 2022 -

marys5447 responded

Thank you for taking care of my Toyota in a very professional manner. My experience on this service day was superb thanks to Mr. Thomas in Service Department

February 18, 2022

Poor service / high repair prices. I had to call service tech Luis for updates and for options on the recommended repairs. Charged me 550 for the front breaks only. When picking up my More

by Lroldan312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

February 17, 2022

People are friendly, quick response to my questions, and goes over all services before they begin. More

by zinzap14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra, Mike, Marily
Feb 18, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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