AutoNation Toyota Gulf Freeway - Service Center
Houston, TX
728 Reviews of AutoNation Toyota Gulf Freeway - Service Center
I have come here regular for years. Everyone kind. Effective and efficient service. I like how you get an audio video review of your car and recommendations from mechanic. He was hard t Everyone kind. Effective and efficient service. I like how you get an audio video review of your car and recommendations from mechanic. He was hard to hear is an observation. I had to play it 4 times. Clean car at end of service is a nice touch. More
I was drop off my car on Friday at 9 am on 04/15/22 , Sierra told me she will call me when the car is ready. But I wait all day she did not call me back, I called and leave the messages but she still not Sierra told me she will call me when the car is ready. But I wait all day she did not call me back, I called and leave the messages but she still not call me back. So I did stop by the dealer at 5:30 pm and talk to her, she said she too busy on that day that why she didn’t call me then tell me she will call me tomorrow . But the next day I still didn’t hear anything from her again, I try to call but she didn’t answer, I leaved the messages and until Monday about 3pm, I call again nobody pick up the phone then I decided to go there to see what’s going on there. I did talk to the other lady work there then finally I have my car back. It was terrible service I never seen before. More
I waited 3 hours before hearing the result of the inspection and determining the work to be done. Also, I have a manufacturer defective dashboard and I believe the company should replace it without inspection and determining the work to be done. Also, I have a manufacturer defective dashboard and I believe the company should replace it without charge. More
The service department provided top notch service. I am shocked though cause my past experiences were not great, so I am not sure what changed but keep it up. Also, want to give a shout out to the dri I am shocked though cause my past experiences were not great, so I am not sure what changed but keep it up. Also, want to give a shout out to the driver of the shuttle service. He was friendly and ensured to transport me to and from the dealership. More